Business Software in the Middle East

WaitWell is a versatile, enterprise-ready queue management and appointment scheduling platform designed to optimize service delivery, improve operational efficiency, and elevate the overall customer experience. Organizations of all sizes can efficiently manage virtual queues, walk-ins, and pre-scheduled appointments using multiple access points, including web links, QR codes, SMS messages, and optional self-service kiosks, providing customers with flexibility and convenience. Real-time notifications, estimated wait times, and turn alerts keep clients informed and engaged, reducing frustration, increasing satisfaction, and enhancing the perception of your service. Staff and management benefit from intuitive, real-time dashboards that provide a complete overview of location activity, service volume, and customer flow, while advanced analytics and reporting tools deliver actionable insights. These insights enable teams to optimize workflows, improve staffing decisions, monitor performance, and continuously refine service operations for maximum efficiency. WaitWell also supports secure payments and integrates seamlessly with a wide range of systems and platforms, including electronic health records (EHRs), customer relationship management (CRM) systems, and student information systems (SIS) to improve data connectivity and streamline operations. Designed with scalability and configurability in mind, WaitWell can be tailored to the unique requirements of enterprise organizations across multiple sectors, including healthcare, government, retail, higher education, and other service-oriented industries. Its user-friendly interface and powerful feature set make it an all-in-one solution for managing queues, appointments, and overall service delivery.

Assembled combines AI agents with advanced workforce management to give support teams the speed, flexibility, and control they need to excel. Our platform streamlines staffing for both in-house and outsourced teams, delivers forecasts with over 90% accuracy, and automates more than half of customer conversations. Whether it’s chat, email, or voice, Assembled orchestrates every interaction, allocating work between AI and human agents in real time. Leading brands like Stripe, Canva, and Robinhood rely on Assembled to boost performance and turn support into a growth driver. Key capabilities include scheduling, forecasting, live performance monitoring, vendor management, AI-powered chat, voice, and email agents, plus an AI Copilot that provides instant guidance, suggested responses, and rapid action tools for agents.

SalesTarget.ai is the ultimate all-in-one sales game-changer designed to help you discover, engage, and close more deals with speed and precision. Whether you’re a fast-scaling start-up, a B2B agency, or an established sales team, our platform brings everything you need into one powerful engine that saves time, increases conversions, and maximizes ROI. With Lead Explorer, you can instantly tap into a massive database of 50M+ verified B2B leads. Advanced filters let you drill down by job title, industry, geography, company size, revenue, and more—so you’re always talking to the right people at the right companies. No more wasted hours on outdated data or dead-end lists—SalesTarget.ai ensures your pipeline stays full of high-quality, up-to-date prospects. Our Cold Email Outreach module supercharges your outreach efforts. Connect unlimited email accounts, rotate inboxes, automate follow-ups, and manage campaigns at scale—all while maintaining top-tier deliverability. With built-in warm-up, bounce detection, and tracking, you’ll see improved inbox placement, higher open rates, and more replies. But we don’t stop at outreach. The AI-powered CRM inside SalesTarget.ai is designed to make your sales process flow naturally. Manage leads, track conversations, organize pipelines, and schedule tasks—all in one clean, intuitive dashboard. No clunky integrations, no data leakage—just a smooth, AI-enhanced workflow built for sales growth. And now comes the real game-changer: Co-pilot. This next-gen AI assistant doesn’t just suggest ideas—it works alongside you like a true sales partner. From generating targeted lead lists to writing personalized sequences, recommending campaigns, analysing performance, and even scheduling campaigns automatically.

Docket is the leading agentic AI platform that improves pipeline generation and seller efficiency for marketing & sales teams. Docket unifies your organization’s GTM data into the Sales Knowledge Lake™ and activates it with powerful, pre-built AI agents. Docket’s Marketing Agent engages website visitors through human-like conversations to convert them into qualified leads & customers, while its Sales Agent provides sellers with instant access to product knowledge and solution expertise.

Caller ID Reputation is a service designed for businesses to oversee their caller IDs across various major telecom carriers, call-blocking applications, and aggregator APIs. This service offers instant visibility and management over the presentation of calls to clients, aiding companies in recognizing problematic caller IDs and significantly decreasing the incidence of flags by as much as 95% within the initial month. With its intuitive dashboard, users can efficiently handle numerous business lines at once, ensuring that their calls avoid being categorized as spam or scams. Furthermore, Caller ID Reputation provides real-time alerts and comprehensive dashboards for ongoing monitoring, which allows for swift action on any flagged numbers. By fostering a strong phone number reputation, companies can enhance their connection rates and maintain the integrity of their brand. A significant concern is that blocked calls can prevent you from reaching patients, meaning they may remain unaware of any attempts to contact them, whether by phone or text. Therefore, ensuring that your calls are delivered successfully is crucial for effective communication with clients and patients alike.

Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.

Skillcast Compliance Portal is a cloud-based platform that centralises compliance training and regulatory management in one system. It combines e-learning, policy versioning and attestations, staff declarations, compliance registers, CPD tracking, and event management. Organisations can use Skillcast as their LMS or integrate its content into existing systems via Remote SCORM/xAPI. The built-in AI assistant, Aida, answers policy-aware questions, while integrations with HR and LXP platforms are supported through SCIM. Hosted on Microsoft Azure, the portal meets ISO 27001, Cyber Essentials/Plus, and SOC 2 standards. Its course library includes over 400 modules covering topics like financial crime, GDPR, health & safety, and anti-bribery. Prebuilt registers for Gifts & Hospitality, Whistleblowing, Data Breach, and RIDDOR come with configurable workflows. Designed for industries such as finance, manufacturing, hospitality, and retail, the portal offers multilingual, accessible delivery and a free trial.

A tool to help you create music for your video. Your unique soundtrack is ready in just one minute and includes copyright protection. Composed by AI, and recorded by professional musicians. How does it work? It only takes a few clicks! Upload your video Set "mood", "motive", or both Here it is... wait a minute! Our key features are: You don't need to edit, adjust or mix anything. Your soundtrack is created live and matched with the video you upload. You can choose the style and mood you want. You can change the rhythmicity and variation of the soundtrack at any time. We are very proud of the music that we offer. The music was recorded by professionals to reflect our approach to creating music and our process.

dbt Labs is redefining how data teams work with SQL. Instead of waiting on complex ETL processes, dbt lets data analysts and data engineers build production-ready transformations directly in the warehouse, using code, version control, and CI/CD. This community-driven approach puts power back in the hands of practitioners while maintaining governance and scalability for enterprise use. With a rapidly growing open-source community and an enterprise-grade cloud platform, dbt is at the heart of the modern data stack. It’s the go-to solution for teams who want faster analytics, higher quality data, and the confidence that comes from transparent, testable transformations.

Administrators have visibility and control over all user data and settings through gPanel's central user management interface. It offers security features that provide peace of mind and security. gPanel's intuitive interface makes it easy to use. This means you can spend less time looking and more time doing. Our advanced administration makes it easy to add, delete, suspend, and de-provision users. Just a click away, you can easily control docs, groups and sites, as well as email settings. Google Workspace does not provide much administrative power for documents within Google Drive. However, gPanel gives admins full text searching and text rights over any document in Drive owned or created by users in their domain. It also allows them to transfer ownership of Google Docs. Administrators have the ability to manage their domain with confidence using gPanel. Admins can save time with gPanel by automating repetitive, monotonous processes.

B2i Technologies offers powerful and adaptable tools designed to effectively manage your corporate site, investor relations platform, and email communications. Our software solutions for Investor Relations leverage automation to seamlessly integrate with your existing systems in just a few simple steps. These solutions not only ensure compliance but also conserve precious time by efficiently reporting and disseminating crucial financial information and press releases to investors. B2i's Investor Relations platform delivers reliable and customizable data for corporate websites, encompassing elements like press releases, stock information, charting, and SEC filings that adhere to SOX compliance standards. Furthermore, our investor relations software presents real-time data on your website without necessitating extra effort on your part. Upon completion of your filings and press releases, they are automatically uploaded to your website, formatted for straightforward access, enhancing user experience for your stakeholders and investors alike. This streamlined process helps maintain transparency and keeps your audience informed with minimal manual intervention.

Grafana Labs provides an open and composable observability stack built around Grafana, the leading open source technology for dashboards and visualization. Recognized as a 2025 Gartner® Magic Quadrant™ Leader for Observability Platforms and positioned furthest to the right for Completeness of Vision, Grafana Labs supports over 25M users and 5,000+ customers. Grafana Cloud delivers the full power of Grafana’s open and composable observability stack—without the overhead of managing infrastructure. As a fully managed SaaS offering from Grafana Labs, it unifies metrics, logs, and traces in one place, giving engineering teams real-time visibility into systems and applications. Built around the LGTM Stack—Loki for logs, Grafana for visualization, Tempo for traces, and Mimir for metrics—Grafana Cloud provides a scalable foundation for modern observability. With built-in integrations for Kubernetes, cloud services, CI/CD pipelines, and OpenTelemetry, Grafana Cloud accelerates time to value while reducing operational complexity. Grafana Cloud also supports OLAP-style analytics through integrations with data warehouses and analytical engines like BigQuery, ClickHouse, and Druid—enabling multi-dimensional exploration across observability and business data. Teams gain access to powerful features like Adaptive Metrics for cost optimization, incident response workflows, and synthetic monitoring for performance testing—all within a secure, globally distributed platform. Whether you’re modernizing infrastructure, scaling observability, or driving SLO-based performance, Grafana Cloud delivers the insights you need—fast, flexible, and vendor-neutral.

Native Teams is an all-in-one work payments platform trusted by over 3,000 businesses to manage international teams across more than 85 countries without requiring local legal entities. By automating global payroll, tax compliance, and contracting processes, we enable companies to scale their workforce efficiently while minimising legal risks. Our array of services combines hands-on compliance expertise and a user-friendly platform that has everything needed for global expansion. Here’s an overview of our core services: • Employer of Record (EOR): Through our legal entities worldwide, we process contracts, payroll, taxes, and social security and ensure full compliance with local regulations. • Gig Pay: This service provides streamlined payment processing for gig workers worldwide, enabling fast, secure, and compliant invoicing and payments in multiple currencies. • Entity Management: We assist companies in legally establishing local entities and maintaining ongoing regulatory compliance, reducing administrative burdens when entering new markets. • Contractor Pay: We handle contractor payments across borders with multi-currency support and automatic tax compliance, simplifying the complexities of managing global gig talent. • Contractor of Record: Native Teams assumes responsibility for contractors' legal and contractual obligations, ensuring compliance with local laws while reducing liability for client companies. • Relocation services: For clients on the EOR plan, Native Teams offers support with visa applications and work permits to facilitate employee relocation and global mobility.

Convesio gives commerce businesses the edge they need to grow faster — combining ultra-reliable WordPress hosting with seamless, built-in payment processing. At the heart of it all is ConvesioPay, a powerful payments platform that integrates directly with your hosting stack. No clunky plugins. No middlemen. Just faster, more secure transactions that help you convert and scale without friction. With auto-scaling containers, PCI-compliant infrastructure, and real-time revenue insights, Convesio removes the bottlenecks that slow down online stores. It’s performance, payments, and peace of mind — all in one place. Highlights: Integrated payments through ConvesioPay Built for WooCommerce and high-traffic stores Enterprise-grade uptime and scalability Security-first, PCI-compliant environment Real-time performance and revenue visibility

Orca Security is the pioneer of agentless cloud security that is trusted by hundreds of enterprises globally. Orca makes cloud security possible for enterprises moving to and scaling in the cloud with its patented SideScanning™ technology and Unified Data Model. The Orca Cloud Security Platform delivers the world's most comprehensive coverage and visibility of risks across AWS, Azure, Google Cloud and Kubernetes.

Gr4vy's no-code payment orchestration platform empowers enterprises with full control to automate, customize and optimize their payment strategy effortlessly. Through a single integration, businesses can access over 400 payment methods, anti-fraud tools and payment service providers enabling them to optimize their stack in just a few clicks, all in a centralized platform. Built on dedicated cloud instances, Gr4vy infrastructure is the only one that eliminates the risk of a single point of failure, ensuring redundancy and high performance. At Gr4vy, our mission is to empower enterprises with full control to build, customize, and scale their payment strategy. We turn payment complexity into simplicity, allowing businesses to experiment, optimize, and unlock new revenue streams effortlessly. That way, merchants can focus on what matters—growth.

IUX Markets delivers a comprehensive trading experience designed for professional traders, featuring more than 250 tradable assets across currencies, stocks, indices, cryptocurrencies, commodities, and thematic indices. With spreads starting at zero pips and commission-free trading, the platform combines cost-efficiency with institutional-grade liquidity to minimize slippage and enhance execution quality. The trading infrastructure is built on low-latency fiber optic connections and Equinix LD4 servers, providing execution speeds averaging less than 30 milliseconds for swift market access. Traders can choose from several platforms including the IUX proprietary App Trade and the widely-used MetaTrader 5, both offering seamless access on desktop and mobile devices. The platform supports advanced analytics, real-time market charts, an economic calendar, and margin/spread calculators to empower traders with actionable market insights. IUX Markets is licensed and regulated by the FSC Mauritius and ensures strict compliance with PCI DSS standards, safeguarding customer funds and data privacy. The company maintains a robust reputation for innovation and client service, reflected in multiple industry awards. It also provides demo accounts for new traders to practice and gain confidence before engaging in live trading.

The warehouse and inventory management software that scales with your company. Implementing the most flexible warehouse software for online sellers, distributors wholesalers and 3PLs will help you improve your inventory management and warehousing. Logiwa heralds an evolution for high-volume B2B and B2C fulfillment networks, DTC brands, and 3PLs with the industry's leading cloud-native Fulfillment Management System (FMS). More than a WMS, Logiwa IO optimizes operations with a focus on customer-centric, AI-driven technology that ensures efficient and scalable digital warehousing. Logiwa's API-based integrations make it easy to connect your business to ecommerce platforms and streamline your supply chain. Logiwa warehouse management software is the benchmark for cloud-based warehouse inventory management technology. Logiwa IO uses advanced strategies and algorithms to optimize operations and speed up the flow of goods and data to ensure flawless execution across inventory, warehouse space, customers, and resources. Our modern mobile apps help you manage fulfillment efficiently.

Concord Horizon is an AI native contract platform built from a complete rewrite of Concord’s technology, applying ten years of experience to a modern architecture for faster and more accurate contract work. The redesigned interface offers light and dark mode, collapsible navigation, full screen focus, custom columns, advanced filtering, and consistent tables across modules. AI Copilot supports natural language questions, contract summaries, key point extraction, and fast portfolio insights, while AI Search adds lexical and semantic search with improved performance and multi actions on results. MCP brings contract intelligence into AI tools like ChatGPT and Claude for summaries, tables, or automated monitoring. Concord applies a strict zero data retention policy with AI partners and never uses customer data to train AI models .

Planview Enterprise One™, which integrates business and technology planning, optimizes all resources, and delivers breakthrough products, services and customer experiences, enables strategic execution to be accelerated. Manage and deliver across all types and technology of work and application portfolios. Transform business requirements into standards that meet strategic objectives. This will reduce cost and mitigate risk. A complete approach to all types of work, including agile, iterative, traditional, and collaborative. Keep teams productive by balancing work and resources. Maximize your use of resources. A scalable user experience ensures that everyone is focused on the right priorities in order to achieve the desired outcomes. Ensure on-time, on-budget project delivery. Projects and people can stay on track with milestones and schedules. Dashboards provide performance insight.

Planview ProjectAdvantage brings clarity, control, and scalability to enterprise project management by unifying project data, resources, and performance insights in one platform. Built for growing PMOs and complex organizations, it eliminates silos and inefficiencies by connecting teams through a single source of truth. Users can monitor resource allocation, track workloads, and forecast capacity with precision using dynamic dashboards. ProjectAdvantage’s portfolio scoring tools and sandbox environments make it easy to prioritize initiatives and align them with company strategy. Its flexibility supports any methodology—Agile, hybrid, or Waterfall—making it ideal for diverse industries and workflows. Seamless integrations with leading enterprise systems like Jira, ServiceNow, and Microsoft Teams enable cross-functional collaboration and real-time visibility. Backed by AI-driven analytics, Planview Projectadvantage helps accelerate project delivery, improve performance tracking, and ensure continuous strategic alignment. Designed for agility, it’s a transformative solution that turns project chaos into structured, measurable success.

We simplify your manufacturing.™ Global Shop Solutions AI-integrated ERP software provides the applications needed to deliver a quality part on time, every time from quote to cash and everything in between including shop management, scheduling, inventory, accounting, quality control, CRM and 25 more. Available in the cloud or on premise and with AI in mind, our manufacturing customers benefit from real-time inventory accuracy, improved on-time delivery, lower administrative costs, increased sales and improved customer service.

The HiveMQ Platform provides a scalable, reliable data backbone with an event-driven MQTT architecture. Here are a few highlights: 1. MQTT Broker: At the heart of the HiveMQ platform is a fully MQTT-compliant broker purpose-built for fast, reliable, bi-directional data movement between IoT devices and enterprise systems. 2. Edge Data Integration: HiveMQ Edge seamlessly integrates edge data by converting industrial protocols into standardized MQTT, enabling an interoperable IIoT infrastructure. 3. IoT Streaming Governance: Data Hub transforms data in flight, passing only the most relevant, contextualized data to cloud and enterprise systems. 4. UNS & IT/OT convergence Enabler: Commonly used as the backbone for Unified Namespace architectures and seamlessly connects OT devices with IT systems for full visibility and interoperability. 5. Distributed Data Intelligence: HiveMQ Pulse unifies and contextualizes data across the enterprise for smarter decisions exactly where they matter most. 6. Maximum Interoperability: Runs anywhere on-premises or in public or private clouds. Efficiently connects to streaming applications, databases and data lakes with a Java SDK to build your own 7. Scalability to Support Growth: Elastic scaling with automatic data balancing and smart message distribution. Proven benchmark of up to 200M active clients with 1.8B messages/hour 8. Business Critical Reliability: Zero message loss with persistence to disk and offline queuing. No single point of failure due to masterless cluster architecture and zero downtime upgrades

Annually, we conduct surveys with over a million individuals worldwide, enabling businesses to swiftly grasp evolving consumer trends. Our user-friendly platform is tailored for busy teams, facilitating the extraction of essential information, customized analysis, and seamless sharing. Identify your ideal customer using more than 250,000 profiling metrics. Utilize question charts to gain insights into the thoughts, emotions, and actions of your audience. Aggregate data and visualizations to craft a compelling narrative for your team. Combine various data points for comprehensive analysis and deeper understanding. Access unparalleled insights into consumer behavior through survey results that capture the perspectives, interests, and actions of billions of individuals globally. We consistently pose the same survey questions across different regions, allowing for detailed insights into local markets while also providing a broader global perspective. Discover what consumers genuinely think about your brand and its competitors, gaining valuable insights into industry leaders and their market positions. This holistic approach ensures that businesses can navigate the complexities of consumer perception effectively.

DeskTime is a high-performance, 100% automated time tracking and productivity management solution designed for modern IT teams, software houses, and remote organizations. Unlike traditional trackers that rely on manual "Start/Stop" timers, DeskTime runs silently in the background, logging computer activity from the moment of boot-up to ensure zero data loss and absolute payroll accuracy. ⏱️ 🚀 Key Technical Features: ✅ Fully Automated Tracking: Eliminate manual timesheets. DeskTime captures arrival, departure, and total work hours automatically based on device activity. ⚡ ✅ Productivity Profiling: Categorize URLs, applications, and document titles as Productive, Unproductive, or Neutral. Calculate real-time efficiency scores for individuals and teams. 📈 ✅ Advanced Resource Management: Integrated Shift Scheduling and an Absence Calendar allow HR and team leads to manage leave, vacations, and staffing within a single interface. 📅 ✅ Project & Cost Analysis: Track billable hours at the project and task level. Monitor budget burn rates and export precise reports for client invoicing or CapEx/OpEx accounting. 💸 ✅ Offline Time Logging: Capture time spent in meetings or on-site visits via manual entries or the dedicated mobile app for Android and iOS. 📱 ✅ Enterprise-Grade Security: DeskTime is GDPR compliant and ISO 27001 certified. Features include two-factor authentication (2FA), data encryption at rest and in transit, and optional blurred screenshots to protect employee privacy. 🔒 🛠️ Built for Integration: Seamlessly sync your workflow with top-tier project management and communication tools, including: ⚙️Jira, GitLab, Trello, and Asana. ⚙️Google and Outlook Calendars. ⚙️Custom API for bespoke internal tool integration.