Best Customer Service Software for Mac of 2025 - Page 14

A unified platform can be deployed to enhance your organization's visual knowledge and automate tasks over time. TechSee's platform provides a single view of customer issues across an organization. This allows for warm transfer between channels and leverages visual data to enable AI-powered automation. The platform has been proven to work with large departments and tens to thousands of reps. It can also support technicians, agents, and end users in new locations without affecting availability or performance. The platform uses visual data to automate processes with Computer Vision AI. This includes real-time decision support for agents as well as self-service for customers. The organization has access to the full history of each customer's visual session. This allows them to understand the context of each contact. This information can be used to support internal collaboration and is compliant with privacy policies.

Created by AKIO, a software company dedicated to enhancing the omnichannel customer experience for call centers and customer service divisions since its inception in 1998, the Akio.cx platform consolidates all customer service channels into a single, efficient tool. In a world where customers engage with brands across various platforms at any time, Akio.cx enables Customer Relation teams to provide a seamless omnichannel experience, integrating telephone support, emails, chat, Facebook Messenger, and Twitter into one intuitive interface. This innovative solution is widely adopted by call centers and outsourcing firms globally, leveraging the power of AI and analytics to empower agents and transform supervisors and managers into champions of client satisfaction. Additionally, the Akio.cx platform offers robust features that further enhance customer engagement, solidifying its position as the leading omnichannel contact center software available today. With its comprehensive capabilities, Akio.cx ensures that businesses can meet the evolving needs of their customers effectively.

Every day, we dedicate ourselves to providing top-notch IT outsourcing services that remain seamlessly in the background. The most effective managed IT service is the one you don't even think about, allowing you to concentrate on your core business activities. Our comprehensive IT outsourcing solutions and network management cater to organizations just like yours, addressing a wide array of needs such as desktop support, employee inquiries, training, and troubleshooting. We handle everything from network administration to managing firewalls, switches, and routers. Our Microsoft support ensures you stay connected, as we endure the long hold times on your behalf. We also offer cloud services including Azure, VMWare, blob storage, and virtual servers, as well as the implementation of Microsoft 365 and Office 365. Additionally, we handle Microsoft licensing as your Cloud Solution Provider (CSP), especially with significant changes on the horizon from January 1, 2022. With help desk and network support available around the clock, you can save up to 75% or more on IT payroll by outsourcing, which is a smart choice when considering the unpredictability of employee availability due to illness, vacation, or turnover. Partnering with a managed IT service provider like IGTech365 allows you to pay a predictable monthly fee, significantly more affordable than hiring a single IT professional, while ensuring your technology needs are expertly managed.

Unified Infrastructure Monitoring Suite for IT and Networking powered by AI. Infraon IMS is powered by AI and provides a platform that provides precise monitoring, detailed insight, and rapid troubleshooting of heterogeneous IT infrastructure across all sizes of enterprises. Teams can collaborate to troubleshoot issues and ensure high-quality service by sharing real-time alerts and reports on network and application performance. You can switch from manual to automated and manage all devices from one location.

eGain Chat™ provides the capability to deliver immediate chat support to individuals visiting your website. Representatives can communicate through text, share files, direct users to web pages, and provide knowledge base resources to effectively address inquiries in both proactive and reactive manners. Consistently rated as the top choice by industry analysts, it has been instrumental in revolutionizing customer support interactions for businesses for over ten years. This live chat solution is a core component of eGain's comprehensive customer engagement software suite, ensuring smooth integration with other applications focused on social interaction, web experience, and contact center functionalities within the suite. When paired with supporting products, eGain Chat opens up limitless possibilities for enhancing both sales and service experiences. By optimizing the chat experience, businesses can foster stronger relationships with their customers and create a more engaging online environment.

Streamline your support team's workload and enhance customer satisfaction at the same time by incorporating the OMQ Chatbot into your website, WhatsApp, Facebook Messenger, Telegram, and as a Userlike plugin. Given that a significant 80% of customer service inquiries are often repetitive, utilizing this chatbot can significantly decrease your support team’s efforts while boosting your clients' overall experience. The OMQ Chatbot can be effortlessly integrated into your online platforms and messaging applications. With its advanced artificial intelligence, it comprehends the intent behind customer inquiries regardless of how they are articulated. Supporting over 30 languages, the AI delivers prompt and relevant responses. You can easily link the OMQ chatbot to your backend systems, allowing it to retrieve pertinent information during chats, execute actions within the backend, and present suitable responses. Furthermore, any modifications made are directly reflected in your backend system, ensuring seamless updates and consistent information delivery. This level of integration not only optimizes operations but also fosters a more efficient communication channel with your customers.

CMDBuild provides a comprehensive solution for managing an array of assets, including business resources, customer-leased equipment, technological frameworks, and various systems. It incorporates built-in tools for modeling the database, designing workflows, configuring reports and dashboards, establishing connections with external systems, geo-referencing assets, and overseeing system administration. These capabilities empower clients to maintain oversight of their assets, ensuring they are always aware of their composition, location, functional relationships, update protocols, and overall life-cycle management. The separation of core code from business logic is a key design choice that enhances extensibility, enabling CMDBuild to serve as a foundational platform for developing custom and adaptable vertical applications. Drawing on a decade of collaborative experience with clients, we developed the READY2USE version of CMDBuild, which is tailored for immediate deployment in production environments, streamlining the implementation process for users. This ready-to-use configuration enhances the overall user experience by minimizing setup time and complexity.

ServiceMax Zinc is a cutting-edge collaboration platform that empowers field service teams by facilitating real-time communication and expert assistance. It integrates smoothly with ServiceMax products, providing technicians with tools for video calls, live annotations, and AI-driven task management. Zinc enhances service operations by automating routine tasks, sharing critical information instantly, and ensuring that teams stay aligned on every service request. With its focus on reducing repair times and enhancing team engagement, Zinc enables companies to improve customer satisfaction and field service efficiency.

Streamline your administrative responsibilities and provide an exceptional customer experience with our comprehensive Field Service Software. With fieldd's understanding of your team’s locations, job durations, and pricing structures, it can recommend optimal availability to your clients. Our Online Booking Portal includes features for payment processing, customer profiles, direct messaging, and real-time job tracking. You can effortlessly tailor the entire service experience for your home service business using the fieldd CRM. Designed specifically for shop and mobile service companies, as well as those offering solely mobile or pickup and drop-off services, fieldd reduces the need for additional administrative personnel by handling the heavy lifting for you. It is easy to train fieldd to adapt to your home service operations, allowing it to manage your routine tasks efficiently. Additionally, you can create precise service areas in the fieldd CRM, factoring in travel times to guarantee your personnel arrive punctually and maintain schedules without delays. By implementing fieldd, you can focus on growing your business while ensuring a seamless service delivery.

The software allows users to efficiently manage their computer desktops in real-time, fully compatible with Windows, and offers secure remote access to the file systems, processes, and services of a remote machine. LiteManager includes integrated tools for creating network diagrams, gathering technical information, and deploying updates through remote installation services; it also enables configuration of a private ID router (NOIP) and provides a host of additional functionalities. It serves as classroom management software as well. Remote administration can now be achieved without needing an IP address, as users can establish connections by selecting a unique personal ID. Both the client and server components operate seamlessly in networks that connect to the internet via a proxy server. Installation guides for both the Viewer and Server components are readily available. However, LiteManager may be flagged as a potentially unsafe application (including labels like RemoteAdmin, PUP, PUA, Riskware, Unsafe, and Unwanted) due to its capability of providing unattended access to a PC, raising some security concerns for potential users. It's important to weigh these risks against the program's robust functionality.

Helppier offers a seamless solution for engaging and assisting users in the online space. Transform your audience into loyal customers with a variety of interactive tools such as user guides, tooltips, pop-ups, and alerts. Navigating new experiences can often be daunting; therefore, it’s essential to craft welcoming messages and product walkthroughs that effectively communicate your value proposition. Address frequently asked questions with interactive resources and tooltips to enhance user understanding. Facilitate task completion without the need for support intervention, allowing users to navigate your platform independently. You can effortlessly publish notifications, popups, and banners without relying on your IT department, ensuring timely and relevant messaging that boosts conversion rates. As traditional training methods become less effective, leverage gorgeous onboarding experiences and automated user onboarding sequences to convert visitors into customers. Drive customer acquisition and revenue generation on autopilot while showcasing in-app messages like alerts and banners that emphasize features or announce new updates. Moreover, monitor user interaction to refine product adoption strategies continuously. This approach not only enhances user engagement but also fosters a deeper connection between users and your product.

Since 2005, OCC has been delivering live chat assistance to more than 18,000 websites. For business owners looking to engage with visitors through real-time conversations, OCC's chat support software stands out as the leading solution in live support. By utilizing this software, you can offer your customers and site visitors the personal guidance and expert advice they desire. For more established businesses, the Premium Version unlocks the complete range of OCC features not found in the Free version, such as customizable chat windows, access to chat history, the option to buy additional operators or departments, and real-time language translation capabilities. With OCC Enterprise, you can enjoy an exceptionally competitive pricing model that includes all features, limitless operators, infinite websites, and numerous departments, all while ensuring data security through 256-bit SSL encryption. This makes OCC not only the most affordable option for enterprise-level chat software but also a reliable choice for businesses aiming to enhance customer interaction. Don't miss out on the opportunity to elevate your customer service experience!

Rapidly deploy a cloud-based Instant Chime application – let our experts handle the setup – usually operational in under 24 hours. Equip your service desk and support teams, turning your IT service desk agents into champions. Direct both internal and external instant messaging click-to-chat inquiries from your website or other platforms to your sales or support divisions, fully utilizing your Microsoft O365 subscription. Enhance agent efficiency and knowledge management by enabling multiple simultaneous chat interactions to be managed and resolved effectively. Increase case handling capabilities with reduced resources and lower average response times. Facilitate connections between employees or customers and any agent regardless of their location through Microsoft Skype for Business. Leverage your current Microsoft Skype for Business (S4B) accounts to manage incoming service or sales inquiries, enabling seamless web chats to and from S4B. This innovative solution not only streamlines communication but also fosters a more responsive support environment.

Natively built and operated on the Salesforce platform, QHSE is the fastest growing Enterprise Quality, Health and Safety Management System. Unified QHSE solutions combine EQMS with EHS to help customers of all sizes deliver high quality products and services in a safe and sustainable manner. They reduce risk, inefficiencies, and inefficiencies, while protecting their customers, employees, and brand.

Seraph is a sophisticated Customer Support Management System that was initially crafted for IT support organizations to effectively oversee and monitor their support tickets for both retail and corporate clients. It incorporates the latest programming languages and methodologies, making it entirely accessible via the web. To facilitate quick deployment, we offer it as a VirtualBox image, allowing users to get started swiftly. This modular framework is highly customizable for various support enterprises, and beyond its essential modules, it provides the flexibility to expand with additional components sourced from its open-source libraries. Users have the option to host Seraph on their own servers, or alternatively, we can manage it for you on our cloud infrastructure. We handle all aspects of maintenance and backups, enabling you to focus solely on growing your business. This ensures that you can deliver exceptional customer service without the hassle of technical management.

Homeowner Central was created specifically for new home builders. It offers interactive portals that are tailored to the needs of both homeowners and builders. Through intuitive and engaging web portals, homeowners can access a wealth information from any device. This allows home builders to offer first-class homeowner care initiatives. An interactive homeowner portal gives room-by-room access and details about each unit, including operating manuals, maintenance schedules, warranties, and appliances. A builder portal gives you access to project details such as trades and specifications, homeowner contacts and service requests, messaging and deficiency reporting. Service request management software tracks and manages homeowner warranty-related service requests. An app for deficiency reviews to automate your predelivery inspection and key-release signing-off.

You decide how TOPdesk works for you. You can use TOPdesk to process incoming tickets, or collaborate with multiple service teams using one tool. We have the features and flexibility to suit any organization, from ITSM and CAFM to ESM. Our software will help you assist your customers. TOPdesk is more than a service management tool. Since 1993, our people have been helping organizations all over the world improve their service delivery. We care about your success. This is reflected in our customer satisfaction ratings. We are here to help you every step of your way. You can streamline your IT support with simple call registration, resource planning and dynamic reporting options. All your facilities services can be managed with clear overviews, personal to do lists and cleverly designed planners.

The AssurX platform is a powerful software platform for enterprise quality management (EQMS) and regulatory compliance to reliably communicate and coordinate information, documentation, and activities. AssurX allows regulated businesses to quickly identify and control quality issues and risk exposure to avoid quality or noncompliance problems while improving workflow. AssurX QMS software is uniquely configurable to fit any established or dynamic business requirements. The system creates an electronic workflow of tasks, alerts, escalations, and approvals that can be automated to the desired level, mapping precisely to real-world operations. No other system is easier to deploy, configure, and modify. AssurX solutions integrate seamlessly to create a connected quality system. Solutions include audit management, corrective actions, training management, compliant management, document management, change control, risk management, EHS incident management, and more.

NetSupport Manager has been a leader in remote PC management for over 30 years. Remote control tools have had to evolve to cope with the increasing complexity and variety of systems. NetSupport Manager is designed to work over your LAN, internet, or WAN, securely without the need of firewall configuration. It provides a single, high-speed solution for remote management of multiplatform computers without the need to subscribe to a third-party service. NetSupport Manager is unique because it offers a wide range of support tools that ensure maximum efficiency and minimize downtime. This makes it an ideal tool for IT teams.

Assyst empowers your workforce by ensuring they have access to the necessary technology, support, and expertise to maintain high productivity levels. With web and mobile accessibility to services and assistance available anytime, anywhere, and on any device, it provides a seamless user experience. The digital service management tools are specifically designed to facilitate large-scale remote work. By utilizing an intelligent service desk chatbot, you can alleviate over 30% of your support capacity. Assyst serves as a ready-to-use application for overseeing IT Services without the complications and costs typically associated with ITSM solutions like ServiceNow and BMC Remedy. It offers complete transparency, governance, and oversight of IT investments and the corresponding business value they yield. Additionally, you can manage assets and automate processes to enhance business value in an increasingly complex physical and virtual IT environment. The advanced ITOM technology simplifies the management of a dynamic portfolio of IT services, allowing companies to adapt swiftly to rapid changes. This makes Assyst an indispensable tool for organizations aiming to optimize their IT operations efficiently.

Introducing a comprehensive messaging application that consolidates various platforms such as WhatsApp, Skype, Facebook Messenger, Slack, and Google Hangouts into a single interface. With this app, you can seamlessly manage all your messaging needs and reply from one convenient location. It allows you to easily send and receive various types of files, including photos, images, videos, and documents, thanks to its intuitive drag, drop, and attach feature. You have the flexibility to include multiple messaging services by navigating to the ‘Settings’ tab, where you can choose from a range of available platforms to integrate. One Chat showcases the essential messaging services on its website, making it easy for users to understand their options. This innovative solution simplifies communication by bringing all your favorite messaging tools together in one place, enhancing your overall messaging experience.

HPE MyRoom Visual Remote Guidance (VRG) transforms the way we collaborate by integrating the powerful capabilities of MyRoom with innovative wearable technology. With VRG, users of MyRoom can experience a seamless connection, viewing exactly what the wearable user observes in real time, which empowers them to give immediate feedback, assist in troubleshooting, capture images, and add annotations. This ensures that you remain efficient and connected within the secure environment of MyRoom. The MyRoom Assist plugin is tailored to support IT personnel by enabling them to request control of a desktop remotely, share their screens, allow others in the room to take over their desktops, and gather essential information. Offered exclusively for MyRoom Premium, this feature enhances the support experience. Regardless of whether your audience is nearby or located around the world, HPE MyRoom ensures that you leave a positive impression. Discover the subscription option that best matches your requirements. HPE MyRoom provides a diverse array of features designed to facilitate successful meetings, catering to the needs of business partners, clients, and support customers alike, guaranteeing a productive and engaging experience for all participants.

Gain practical insights from your customers' online searches, interactions with chatbots, and feedback in reviews to enhance traffic and refine your offerings. By analyzing references to your site and examining industry data, you can implement a comprehensive chatbot solution or enhance your internal search engine's efficiency. Since developing SEO initiatives can be a lengthy process, you can streamline your efforts by engaging up to two dedicated SEO consultants for a maximum of four days a week. This collaboration will enable you to swiftly advance your SEO strategies and elevate your search engine optimization efforts to new heights! With SEO specialists and data scientists collaborating closely, your SEO effectiveness can see significant improvement. Additionally, you can automate user support and delve into the conversations your customers are having online. By assessing and managing your online reputation, you can drive enhancements to your products and services. Furthermore, creating a landing page that allows for real-time interaction with potential customers will significantly boost your conversion rates. Ultimately, this comprehensive approach ensures that you remain competitive and responsive to market demands.

CallSource - Own Every Prospect. CallSource is the most technologically-enabled business performance platform that maximizes our clients' revenues, profits, and brand reputation. CallSource was the first to offer call tracking and has since become a leader in actionable analytics. CallSource provides insights to help clients solve, strategize and implement solutions. CallSource has been recording and analysing over one billion phone calls since 1991. We provide cost-per-lead analysis and sales conversion percentages as well as sales recapture solutions and training and coaching solutions for thousands of businesses across the United States, Canada, and Australia. CallSource is a business that believes in improving the performance and accomplishments both of our clients as well as our employees.

Citadel Team is designed to be as user-friendly as your favorite messaging apps and is compatible across all devices while providing essential instant communication features. Managed by Thales and securely hosted in France, it ensures a high standard of security and a strict policy against data resale. With the end-to-end encryption feature activated when needed, only your devices have access to your messages. You can effectively deploy, oversee, and manage your organization's devices through the Citadel Team administration console, while also verifying user identities through their business email addresses. This platform enhances team responsiveness by centralizing conversations and facilitating file sharing in customized private or public spaces tailored for your projects. You can elevate your communication efforts by inviting thousands of participants into specific chat rooms! Additionally, Citadel Team supports private discussions with internal team members and allows for the inclusion of external collaborators as well. Overall, it provides a comprehensive solution for seamless and secure communication in any corporate setting.