Best Customer Service Apps for iPad of 2025 - Page 16

Engage with your customers across more than 20 different platforms such as WhatsApp, social media, email, phone calls, Amazon, your website, and mobile applications. Leverage over 3000 automation workflows to enhance collaboration among teams, gather comprehensive analytics, and achieve a holistic view of customer interactions with our integrated solutions. Utilize channels like live chat and chatbots on your website, apps (both Android and iOS), WhatsApp, Messenger, and various others. Our three-tiered architecture allows for a smooth transition of conversations from AI chatbots to human agents, ensuring that customer needs are met effectively. Gain real-time insights by transforming data into actionable information that prioritizes what is most important to your business. Make these insights accessible to all levels of your company, from executives to frontline staff, and extract valuable business, consumer, and social data from a multitude of sources. Display this information through real-time visualizations on any screen, no matter the location. Additionally, our dedicated team of analysts, CX auditors, consultants, and trainers is here to elevate your customer experience to new heights. With our comprehensive approach, your organization can foster deeper customer relationships and improve overall satisfaction.

Always On Time (AOT.plus) is a comprehensive solution designed for small businesses, offering robust online booking, scheduling, class registration, and membership management. With exceptional power and flexibility, AOT caters to diverse business needs while maintaining an inviting user interface and an affordable pricing structure suitable for any small enterprise. The platform encompasses essential features such as appointment scheduling, group classes, membership oversight, insightful reporting, a personalized branded app, and much more, all within a user-friendly framework. Highlighted functionalities of AOT include: - A personalized booking app tailored to your company’s brand - Efficient online scheduling for one-on-one appointments, group sessions, and series - Comprehensive membership management with packages and subscriptions - Online payment processing capabilities - Support for multiple locations natively - A Sign-in kiosk optimized for tablets for both customers and staff - A fully integrated digital Point of Sale system - Detailed payroll and commission reporting tools - A customizable booking page available in over 130 languages Simplify your operations with AOT and enhance your business efficiency today.

Attract more clients and enhance support interactions through live video chat, screen sharing, and user monitoring, all seamlessly incorporated into your website. This tool provides valuable insights into your customers' purchasing journeys. You will receive alerts when customers access pages of significant value, allowing you to engage in live video chats at any moment. Additionally, you can gain an understanding of how users discovered your site, ensuring that their buying experience is personalized right from their initial click. ServiceBell collaborates with Intercom to facilitate engaging interactions via video chat and screen sharing. It also syncs with Calendly, making it simple for your customers to arrange calls with your team. Furthermore, ServiceBell partners with Clearbit Reveal to notify you when high-potential leads visit your site. Don't miss the chance to request a demo today and discover how ServiceBell can empower businesses of all sizes to foster stronger connections with their customers. Notably, ServiceBell is compatible with any website, no matter the framework or programming language used. This versatility ensures that businesses can leverage its capabilities to enhance customer engagement effectively.

Aquant provides essential insights to service leaders, agents, and technicians precisely when they need it most, enabling them to create service experiences that feel extraordinary. The reality of service operations is often underestimated; the complexity of products continues to rise, customer demands are increasingly high, and finding skilled service professionals is a significant challenge. That’s why our mission is to help you elevate service from being a basic function to an unforgettable experience for your customers. By converting specialized knowledge into accessible information, we empower every technician to become a service expert. Moreover, gain a clear understanding of your team's performance and compare your key performance indicators with those of industry frontrunners. With valuable intelligence regarding your team, clientele, and equipment, service leaders can make more informed decisions that drive success. By leveraging our insights, you can ensure that your service delivery not only meets but exceeds customer expectations consistently.

Atlas is an advanced energy chemical and production software designed to oversee all aspects of field operations. By offering enhanced visibility, control, and optimization of business processes, the “Atlas” platform serves as a cloud-based solution that enables companies to manage oil field assets, chemical products, treatments, lab data, and customer leases efficiently. Users can monitor and manage customer interactions and locations, evaluate lab reports, and oversee chemical product inventories and treatments seamlessly. With its intuitive dashboards and reporting tools, Atlas facilitates real-time decision-making and simplifies the monthly invoicing process. Additionally, a dedicated consumer portal provides users with a holistic view, comprehensive reporting, and invoicing capabilities. By streamlining data layers, Atlas significantly boosts organizational efficiency, allowing for quicker decision-making and faster strategy implementation while minimizing time spent on data analysis. This efficiency ultimately empowers organizations to focus on achieving their objectives without unnecessary distractions.

Seamlessly connect with various calendars like Apple and Google to keep track of all your engagements. Goldie’s advanced scheduling software empowers you to optimize your daily routine and maximize productivity. Effortlessly toggle between daily, weekly, and monthly views with just a single tap. Additionally, the automatic color-coding feature for your bookings simplifies the process of managing your time effectively. Stay informed about your upcoming appointments with notifications from our scheduling app, ensuring you’re always prepared for the day ahead. Allow Goldie to handle the logistics so you can concentrate on expanding your business. You can also easily set appointments to recur, encouraging client retention and loyalty. Our recurring appointment scheduling tool is specifically designed to support your business growth. By streamlining your scheduling needs, Goldie enables you to dedicate more time to what truly matters.

You can trust that the individual you are communicating with is indeed who they say they are. Nivo employs a robust combination of security measures, authentication protocols, and identity verification techniques, including biometric AI and encryption. The e-signatures offered by Nivo have received endorsements from top legal professionals. Thanks to our comprehensive security measures and Onfido’s advanced biometric identity verification AI, our e-signatures qualify as Advanced Electronic Signatures under EU law, delivering a level of assurance that many e-signing services do not provide. Financial institutions frequently rely on email to share customer information with partner organizations, which often involves transmitting large files through lengthy email threads, thereby increasing the risk of data breaches. With Nivo’s Business-to-Business messaging solution, providers can specify which documents their intermediaries require and grant access from a single centralized source, significantly mitigating the risk associated with traditional email methods. This innovative approach not only enhances security but also streamlines the document-sharing process.

Laika is a simple-to-use tool for small businesses that overlook customers. It seamlessly collects customer reviews from real customers. This will help you earn the coveted 5-star rating from Google Maps, Tripadvisor and other sites.

An app that allows you to send personalized, automated review requests. We offer 36% conversion rate for email requests, instead of a 1% rate. Customers will respond quickly because they can send photos and videos via WhatsApp. A chat interface that is intuitive and easy to use allows customers to form an emotional connection. You can send separate follow-up messages to customers for star ratings, text & image reviews, and encourage them to leave reviews. To encourage hesitant buyers to take a quick decision, display reviews in attractive widgets.

Accelerate your innovation and ongoing improvement efforts by three times within just 30 days with Unifize, a comprehensive software platform designed to foster collaboration in innovation, quality, and continuous improvement processes. This solution enables manufacturing companies to create superior products more efficiently. You can initiate with a single application or implement Unifize across all departments, ensuring seamless integration into your operational framework. The platform features highly customizable templates that dismantle silos by interlinking your processes effectively. Unifize stands out as the only PLM tool dedicated to uniting teams in a dynamic, real-time collaborative setting, allowing for efficient problem-solving and management of essential innovation workflows. For those seeking to enhance their quality management capabilities, Unifize is the ultimate eQMS that transforms every quality procedure into a collaborative and straightforward endeavor. It’s time to stop merely acknowledging your APQP/PPAP processes; instead, cultivate teamwork through dedicated real-time discussions for each record, ensuring that every aspect of quality management is actively engaged. This proactive approach not only improves accountability but also drives a culture of continuous improvement throughout the organization.

XMReality can help you transform physical visits into virtual interactions, regardless of industry. You can connect remotely, see what the other person is seeing, and collaborate with powerful in-call tools. XMReality offers a variety of features that allow your onsite workforce to connect to a remote expert to collaborate or get training and help. To support collaboration, switch between live video paused image, shared photos and documents. You can use the guide tools to highlight important information and cross language barriers. Access pre-defined, customized step-by-step procedures to guide you through a process. They also point out what must be done and documented. An automated PDF report is available at the end of each conference call. This is a great way to ensure that your documentation is compliant. You can also record the call and take screenshots, as well as add notes.

Gridlex Zip CRM and helpdesk software serves as a vital resource for organizations aiming to enhance their customer management and support systems. This software merges customer relationship management with helpdesk features into one cohesive platform, simplifying how businesses handle customer interactions and service inquiries. With Gridlex, companies can effectively monitor customer engagements, organize their client information, and address support inquiries swiftly and proficiently. Additionally, the software offers comprehensive analytics on customer patterns and support dynamics, empowering businesses to make strategic choices and elevate their customer assistance efforts. To provide a clearer picture of the software's capabilities, we have developed instructional videos showcasing its diverse features and functionalities. Furthermore, adding contacts to your Gridlex Zip database can be accomplished quickly and efficiently, ensuring your customer information is always up to date. This not only saves time but also enhances the overall customer experience.

Comprehensive appointment scheduling and POS software designed to streamline your entire business operations. This all-in-one platform allows you to handle everything from appointment management and marketing to point of sale transactions and invoicing. You can easily schedule appointments, facilitate online bookings, and simplify your tasks with features like recurring bookings and waitlist management. The online point of sale system is compatible with iPads, Macs, and PCs, and seamlessly connects with the latest hardware to facilitate smooth sales transactions. You can accept credit card payments directly at the point of sale or integrate with Stripe for convenient online payments. Generate professional online invoices incorporating your business branding, which can be printed or emailed to clients. Additionally, you can engage your customers through SMS promotions and minimize no-shows by sending text reminders. Monitor your inventory levels effectively to ensure optimal usage and efficiency. With integrated email marketing tools, you can design impactful campaigns to enhance your business visibility. BetterHQ scheduling software empowers you to efficiently manage all aspects of appointments, online bookings, and marketing strategies, ensuring your business runs smoothly. Overall, this software offers a robust solution to elevate your business management experience.

Butlerapp is a browser-based, all-in-one solution that helps organizations streamline and automate course and appointment management. Butlerapp's powerful features include course overview and management as well as invoicing system, marketing tools, and customer database. This allows you to concentrate on what is most important - providing excellent service to your clients. Butlerapp's seamless integration to your website and customizable registration form will give you a professional look that will increase customer trust and loyalty. You'll be up-to-date with the latest developments thanks to its quick setup, training, and regular updates by industry professionals and IT experts. Butlerapp is much more than a software tool. It can be a game-changer in your company. Say goodbye to tedious administrative tasks. Instead, you can enjoy increased efficiency, higher revenue and happier customers.

Transform the way you communicate with customers by utilizing an advanced AI-driven omnichannel platform that offers customized experiences tailored to the distinct needs of various businesses. This innovative solution helps you uncover new possibilities, turn visitors into loyal customers, and enhance overall satisfaction. Streamline your technical support process while managing a multitude of customer inquiries efficiently. Experience successful interactions through our real-time live chat feature, ensuring you remain in touch with your customers around the clock. Improve customer engagement significantly by providing them with easy access to essential information and allowing them to find answers independently regarding your products or services. You can enrich your platform by uploading helpful articles, tips, how-to guides, relevant video tutorials, and other valuable resources. Welcome a powerful tool that is always ready to assist, offering immediate answers to customer questions at any time, even when your support team is unavailable. With a simple drag-and-drop interface, you can effortlessly create your own chatbot tailored to your business needs, enhancing customer interactions even further. Your journey towards superior customer service begins here!

Enhance your response times and elevate customer satisfaction by utilizing Pulsedesk’s AI-driven automation solutions. The capabilities of ChatGPT allow you to swiftly tailor your responses to fit various scenarios while preserving your brand's distinctive voice. Our comprehensive platform supports multiple channels, including Gmail, client portals, WhatsApp, and live chat, making it an all-encompassing tool for handling customer inquiries efficiently, optimizing your support workflow, and minimizing operational expenses. This functionality guarantees that you won't incur costs for features you don't need. By utilizing our helpdesk, you can maintain low support costs without compromising on outstanding customer service. Delegate customer inquiries to support agents effortlessly, ensuring each ticket has clear responsibility and accountability. Additionally, with our platform's holistic overview, you can track who is addressing which issue and the progress of every query in real time, empowering you to make strategic decisions and effectively prioritize your tasks. Ultimately, this integrated approach not only enhances team productivity but also fosters a more responsive and customer-centric service environment.

Communicate with customers through the channels that they prefer. It doesn't matter if it's for a room service, concierge or reservation. No message is lost, and the ticketing system will assign the correct team to receive it. The location of the server and the storage of your data are up to date. You can communicate with customers in peace. Your team is often on the move? No problem. Our Android and iOS apps can be downloaded from the official stores to allow your team to respond to any message while on the move.

KIX Service Software is the creator and distributor of KIX, a top-tier open source service management platform. With over 400 clients spanning multiple sectors, KIX is utilized for both IT service management and customer support needs. The software can be deployed either on-premises or in the cloud. Alongside its robust and customizable core features—including a ticketing system, asset management, self-service portal, knowledge base, reporting tools, and dashboards—KIX provides numerous options for extensions. This enables the integration of advanced functionalities such as professional field service management, maintenance oversight, automated device tracking, 15 ITIL® 4 practices, time tracking, and more. Our team assists clients in assessing their operational workflows, implementing the software, and creating tailored extensions to fit their requirements. Additionally, we offer extensive support services and a specialized training program to enhance user experience. We also take an active role in significant industry organizations, such as the Open Source Business Alliance, BITKOM, and itsmf, to foster collaboration and innovation in service management. Through these initiatives, we aim to continually improve our offerings and stay at the forefront of the industry.

ITmanager.net stands out as the premier comprehensive solution for enterprise server and network administration. This platform allows you to oversee and control all critical IT servers from any location. It is compatible with all desktop devices, mobile gadgets, and even the Apple Watch, ensuring accessibility at all times. With ITmanager.net, managing your Windows Exchange servers becomes straightforward from any device, whether mobile or desktop. Among its various features, users can create, disable, and delete mailboxes and distribution groups, as well as manage email addresses linked to those mailboxes. Additionally, you can monitor the sizes of mailboxes, modify user mailbox settings, and establish warning quotas for sending and receiving emails. The service also provides functionalities to enable or disable out-of-office auto-replies and message forwarding, alongside the capability to view message queues and remove messages associated with non-delivery reports (NDRs). Overall, ITmanager.net offers a robust suite of tools to ensure efficient management of your email and server infrastructure.

Local governments often select AccessE11 as their preferred software solution to enhance interactions with residents and improve service delivery. This platform effectively manages the communication between citizens and their local authorities. With more than ten years of direct collaboration with municipalities, AccessE11 offers robust tools for managing service requests and fostering citizen relationships, automatically converting citizen inquiries into actionable insights. Featuring a collection of user-friendly web portals and a comprehensive workflow engine, AccessE11 simplifies the dialogue between municipal staff and the communities they support. Committed to working alongside a broad array of small to medium-sized municipal clients, AccessE11 leverages its extensive knowledge and best practices to provide superior service request management and boost citizen engagement, ensuring a higher quality of service overall.

Frustrated customers tend to abandon your website when faced with excessive wait times or unaddressed inquiries. Providing exceptional customer service can distinguish your brand from rivals and contribute to the expansion of your business. With the continuous evolution of AI technology and rising operational expenses, the era of AI-powered customer service is imminent. Our AI Assistant is designed to autonomously address your customers' questions, relieving you from the burden. Utilizing cutting-edge AI and automation tools boosts efficiency and improves customer interactions, which can facilitate scalable growth for your business. Furthermore, our intelligent recommendation system provides smart tags and titles, complemented by detailed conversation summaries to enhance the overall experience. By adopting these innovative solutions, you can ensure that customer satisfaction remains at the forefront of your operational strategy.

Askly serves as the ultimate solution for delivering exceptional, multilingual, and automated customer support. Its thoughtfully crafted interface facilitates seamless conversations, visitor insights, analytics, team collaboration functionalities, and beyond. This tool ensures you capture every chance to direct more customers towards completing their purchases, all while avoiding the costs associated with pricey retargeting advertisements. Askly consolidates messages from your website, Facebook, and Instagram, allowing you to respond from a single platform on any device. Featuring quick replies and real-time translation, it simplifies and automates your customer service experience with ease. With comprehensive localization and a suite of premium features, Askly is the only chat solution that fosters visitor trust in your site while easing the workload for your team. By default, Askly initiates interactions in your customers' preferred languages and provides real-time translation capabilities. Its innovative design aims to increase transaction completion rates on your site by recognizing exit intent and offering tailored promotions. Additionally, you can delegate conversations, utilize internal messaging, apply tags, and monitor your team's performance. The user-friendly nature of Askly not only enhances customer interactions but also boosts overall satisfaction.

Empower every sales representative with an AI sales coach right at their fingertips. By harnessing the power of AI to record in-person sales discussions, Siro helps uncover untapped revenue streams. Its sophisticated AI has been trained on millions of real-world sales interactions, continually updating to provide insights into effective strategies and areas where reps may fall short. With just a single tap in the app or from their device's lock or home screen, representatives can easily begin recording and transcribing their conversations. The auto-split feature allows users to record throughout the day with just one tap, while Siro efficiently isolates and categorizes each sales dialogue without consuming battery life. Following a missed conversation, representatives can quickly access exemplary interactions from colleagues that demonstrate improved techniques for crucial moments in the sales process. Whether in online or offline mode, recordings are swiftly transcribed and evaluated, and with an internet connection, analysis occurs within seconds. Siro's AI not only evaluates the content of what is said but also the nuances of how it is delivered, pinpointing specific opportunities for revenue enhancement. This innovative approach ensures that sales teams are consistently improving and maximizing their potential.

Timworks stands out as the premier client support and communication application designed to make customer support a breeze, featuring secure audit trails and unlimited client access. With its seamless integration into your favorite tools, Timworks enhances your workflow, allowing you to operate more swiftly and effectively. You can effortlessly send invoices directly from the chat to platforms like Dext or HubDoc in mere moments. Rest assured that your clients' data is protected with Timworks, which is fully compliant with GDPR standards, ensuring you're always prepared for audits while safeguarding sensitive information. Say goodbye to endless email exchanges; our real-time communication feature not only demonstrates your commitment to clients but also enables you to address their inquiries within seconds. By simply adding a colleague to the relevant client accounts, you can enjoy some much-needed downtime. Additionally, your clients will benefit from the support of our ChatGPT-powered assistant, which is equipped to handle inquiries and questions, ultimately saving you valuable hours each week and enhancing overall productivity. With Timworks, both you and your clients are set to experience a significant boost in efficiency and satisfaction.

The Reviews & Messaging Solution for Local Enterprises. Paddle CRM serves as a comprehensive online tool designed for local enterprises, equipping them with essential features for lead generation, customer interaction, review management, and payment processing. This platform enhances customer acquisition, boosts ratings, fosters a strong reputation, accelerates payment collection, and facilitates effective communication with clients. Among its key offerings are: Automated online review management: Streamline your review requests, manage all responses from a single dashboard, and enhance your overall ratings. Direct messaging capabilities: Engage with customers through various channels, including text messaging, Facebook Messenger, Google Messages, and an integrated webchat. Secure payment collection: Effortlessly gather payments by sending a secure payment link to customers' mobile devices. Comprehensive CRM functionalities: Broaden your customer base with tools like lead importation and enhanced client communication features, ensuring a more robust engagement strategy. Paddle CRM ultimately empowers local businesses to thrive in a competitive landscape.