Best Customer Service Software in Africa - Page 29

You can now instantly see what your users see and help them to get onboard. Upscope cobrowsing, the new zero-download interactive screen sharing tool, is designed for easy onboarding and support. 1. You can see what your user sees in one click. 2. Scroll and click with YOUR mouse on THEIR screen. 3. You can do this immediately via live chat or by calling them. Integrates seamlessly with Intercom, Zendesk and Olark as well as your existing phone system.

Add an unlimited number of users, categorize them into various groups, and enable remote deployment along with access controls through the web console. Facilitate the deployment process for users and authorize them to install RemotePC on additional computers for remote access. You can also add computers, sort them into groups, and monitor the most recently accessed machines. New user accounts can be created, categorized into groups, and granted specific access permissions, among other functionalities. Enjoy instant and secure access to any computer by simply entering a shared session code. Users have the flexibility to remotely connect to their assigned computers from anywhere and at any time. Additionally, the RemotePC desktop application or web dashboard allows you to reboot the remote computer in either normal mode or safe mode (for Windows). Security is a priority, provided by TLSv 1.2/AES 256 encryption. There’s also the option to establish a unique Personal Key for each computer, serving as an additional layer of password protection. You can choose to enable or restrict your users' ability to transfer files between computers, ensuring better control over data sharing. This comprehensive solution empowers users with the tools they need for efficient remote access and management.

Insight Mailer empowers sellers to execute both targeted and broad product promotions. Amazon sellers can create specific promotions aimed at select customer groups or send enticing offers to loyal customers, incentivizing them with discounts on particular items. Additionally, sellers are promptly notified when they receive negative feedback, allowing them to swiftly respond. Utilizing predefined templates, they can instantly reach out to dissatisfied customers via email, expressing their commitment to customer satisfaction and potentially encouraging the customer to amend their feedback. This proactive approach may enhance buyer satisfaction and lead to more positive seller reviews. Furthermore, Insight Mailer provides valuable insights into customer purchasing frequency over a designated timeframe, enabling sellers to reward their most loyal buyers with exclusive discounts on chosen products. By understanding which customers have repeatedly engaged with them, sellers can cultivate stronger relationships and enhance their overall sales strategy.

Hypergrowth companies like Epic Games, Hopin, and Wistia use Klaus to boost agent skills and have more conversations that end with a smile. ✨ Klaus users report: - Cut downtime spent on quality assurance by 70% - Boost CSAT by over 10% - Onboard new agents 2x faster ✨ Our purr-ific features: - Automate & scale your QA - Rate and comment on conversations - Customize rating categories and scales - Accelerate onboarding of new support reps - AI brings meaningful conversations to the top - Automate assignments & goals - Coach with precision - Filter conversations based on: Complexity, Sentiment, CSAT, and more - Filter by agent-based on: Volume, Sentiment, CSAT Zoom in on details with data insights and zoom out for perspective with data visuals. A quality all-in-one, Klaus is your single source of information for training & improving.

SeamlessDesk, a cloud-based help desk software, is affordable and easy to use. It allows you to achieve your company's support goals with intuitive and rich-featured software. SeamlessDesk is not like other help desk software. You can choose from a variety of packages to get the features you need. No matter what package you choose, you will have unlimited access to all features. Simply tell us how many agents are needed and that's all.

Elevate your customer experience by transforming them into enthusiastic advocates through the use of Screen Share-enabled support. This innovative approach can cut support time by up to 82% in just minutes, leading to a marked increase in customer satisfaction through real-time solutions. By redefining your support team as a profit-generating unit, you can significantly streamline the support process. The ability to visualize your customers’ screens allows you to guide them directly to resolutions, making assistance straightforward and effective. With Median, you can observe your website visitors as they navigate in real-time, enabling you to instantly join their session, gently navigate their screens, and provide clear guidance. This method drastically reduces the time spent on support, eliminates the need for customers to describe their issues in detail, and proactively reduces future support requests with a simple screen-sharing feature. Begin your journey with a free trial today, and enjoy the convenience of Median’s integration with 12 leading chat platforms. Transition from chat to screen sharing effortlessly with just one click, ensuring that easy and interactive support is always within reach once you install the Median code on your site. This powerful tool not only enhances customer interactions but also empowers your support team to provide effective solutions promptly.

Streamline your operations and reduce expenses by effortlessly engaging with your clients through text messages, phone calls, and emails using InphoniteVoice. Our dedicated team collaborates closely with you to tailor our versatile and feature-rich product to meet your specific requirements, ensuring optimal outcomes for your enterprise. Whether you operate a healthcare facility, a delivery service, or any other type of business, InphoniteVoice is designed to accommodate your unique demands. By utilizing InphoniteVoice for appointment notifications, you can guarantee that all clients receive their reminders in their preferred format, along with the option to respond or reach out to your office when necessary. Gathering insights from your clients regarding their appointments, opinions on new products, or overall experiences is crucial for any business's prosperity. InphoniteVoice simplifies the process of soliciting this feedback and monitoring responses, allowing you to leverage the information effectively for your company's growth. This innovative tool not only enhances communication but also fosters stronger relationships with your clients, ultimately leading to improved satisfaction and loyalty.

Over half of customers, specifically 52%, prefer to communicate with support agents via text. Live Support is a messaging application specifically created to enhance your business's accessibility, approachability, and memorability. By allowing customers to utilize their mobile devices' pre-installed texting applications, you can effectively hold their attention and facilitate smoother transactions. Support agents can engage seamlessly with clients on iOS, Android, or through any internet browser, whether the customer opts for web chat or text messaging. In fact, messaging is considered the top choice among customers for connecting with businesses. With over 50 billion messages sent daily, it has become the most favored way to communicate with family, friends, and increasingly, your enterprise. Live Support streamlines the online messaging process, enabling you to forge, convert, and sustain relationships with every customer that reaches out to you, no matter their device or browser preference. This innovative tool not only enhances customer satisfaction but also fosters long-term loyalty to your brand.

Acquiring reviews doesn't need to be a challenging task or require additional personnel, as you can efficiently achieve this through our online reputation management system. Simply log into your dashboard via any device, input your customer's name, email, and/or mobile number, and we will manage the entire process for you. An email, text, or both will be sent to your customer, inquiring if they would recommend your business to others. Those who respond positively will be prompted immediately to share a review. When a customer indicates their willingness to recommend your services, our system guides them directly to your preferred review platforms such as Facebook, Google, Yelp, or any site you select. To streamline the feedback process, our platform seamlessly directs customers straight to the review box, removing the hassle of searching for your business online. This user-friendly approach allows customers to view your review sites and provide their feedback within seconds, making it easier than ever to enhance your online reputation. Your engagement with customers can significantly improve, ultimately fostering a stronger relationship with them.

A staggering 97% of shoppers consult reviews prior to making a purchase decision, and with 90% of individuals placing the same level of trust in online feedback as they do in personal referrals, the importance of accumulating reviews cannot be overstated. You can effortlessly send review requests through SMS or Email, prompting your clients to share their experiences online. Additionally, you'll have the ability to view and respond to all reviews, no matter which platform they appear on. Our user-friendly dashboard allows you to manage your online reputation with ease, providing instant notifications whenever a new review is posted or a feedback form is completed. We’ve consolidated the key components of online reputation management to empower you to shape the perception of your business effectively. With our dashboard, you can not only gather and oversee reviews but also respond to customized feedback while ensuring your business information remains accurate across 50 online directories. We recognize the dedication you put into your business, which is precisely why we aim to return the reins of reputation management to you, enabling you to foster a positive image effortlessly. Taking charge of your online presence is more crucial than ever, and we’re here to support you in that endeavor.

Chat commerce can drive higher engagement and greater convenience. We are the leaders in digital commerce transformation and customer engagement via mobile. We are a global leader in chat commerce for banks and telecommunications companies. This gives global consumer brands the ability to reach more than 90% of the world's population via mobile messaging and chat. With mobile engagement and payments via the top social chat platforms, we help brands remain relevant in a digitally changing world. Our deployments have positive ROI in as little 12 months. Today's customer experience is inconvenient, uninteresting, and provides little value to customers and brands. It is easier to reach customers and transact with them via chat commerce with Clickatell. This will make it easier for you to leave them satisfied after a great experience with your company.

Happy Schedule is a workforce management solution designed with a focus on human needs, specifically tailored for customer support teams. Optimize your scheduling to best fit your requirements and achieve your coverage targets without confining employees to fixed work hours, utilizing an intuitive interface that simplifies adjustments. Life's unpredictability is acknowledged, allowing you to maintain equilibrium with a system that adapts to unexpected changes and irregularities in scheduling. In a world where your workplace is decentralized, having an integrated calendar is essential to accommodate the workday for your remote team, regardless of when their day begins or ends. This flexibility ensures that all team members can stay aligned and productive, fostering a collaborative environment.

We help entrepreneurs improve their sales through great client management. We offer a powerful tool with a unique pricing structure "Pay as you wish". All client data can be collected. You can add custom fields, groups, tags, and import and export documents. Easy and efficient account management. You can increase the number of appointments you have and improve their quality. Reminders can be used to help you keep track your clients and appointments. You can share the calendar with your colleagues. Adding contracts, offers, files and tasks to your account management system will help you improve it. If your clients have any issues, feel free to contact the customer support team.

Zendesk Gather offers a platform where customers can engage and collaborate within a community forum. There are times when customers simply desire a space to chat, and this interaction doesn't always need to involve your direct input. Consider that your customers interact with your products regularly, and their insights can be incredibly valuable. All you need to do is create an environment where they can freely share their knowledge, while still being available to offer support as needed. Zendesk Gather stands out as community forum software that facilitates this connection, enabling customers to work together alongside your business. With Gather, your customers can find the reliable assistance they’re looking for, not solely from your team. Establish a supportive environment where they can rely on one another for guidance. Encourage your customers to exchange ideas, provide feedback, and share their own strategies and tips. When more complicated problems arise, you can involve your agents to ensure that discussions remain constructive and beneficial for everyone involved. Ultimately, this approach fosters a sense of community and strengthens the relationship between your customers and your brand.

Mobile communication and payment solutions. Combine messaging channels such as WhatsApp with innovative payments to create Conversational Commerce. We help companies communicate. Our customers use voice, SMS, Voice, and the most popular chat apps, WhatsApp, Apple Business Chat, Google RCS, and WhatsApp. Let the AI bot handle the talking and start a conversation in the channel that your customers prefer. To increase conversions, integrate commerce into the conversation. CM.com is a payment service provider licensed by Apple Pay, Google Pay and WeChat Pay. It offers a variety of options for all channels with Apple Pay and Google Pay as well as Credit Cards and local payments such as Bancontact and Bancontact. CM.com also offers a ticketing platform that helps museums, stadiums and festivals sell and manage any type or ticket. The Customer Data Platform allows you to market on a personal level. Identity and esign solutions ensure authentication in all transactions

Leadoo Marketing Technologies is one of the fastest growing MarTech companies in the Nordics. Leadoo was founded in 2018 and has more than 750 clients around the world. They have successfully converted over 6X as many sales leads than ever before. Leadoo, the first and only Lead-Driven marketing platform in the world, offers a simple toolkit that converts passive website visitors into qualified leads. It is interactive and friendly. We help companies generate more leads, convert qualified applicants, and improve customer care with bots and humans. Leadoo was created for one purpose: to deliver results. Leadoo has everything you need to improve your marketing and surpass sales targets. Our mission is to increase sales by creating meaningful interactions between customers and companies.

500+ businesses use the Customer Support & Helpdesk software daily. This software is for high-growth companies that want to grow without the need for additional agents. 1. You can resolve up to 50% of the issues before they reach agents. To resolve all tickets, you can create your own self-service flow. You can grow without having to hire more agents. 2. No more switching tabs. Richpanel displays customer and order data in rich context next to each ticket. Agents can save a lot of time. Shopify, Shopify Plus and Magento are all possible integrations. 3. All your support channels can be managed from one place. Customers can contact you via chat or email, facebook, Instagram, phone, SMS, and you can respond to their queries from one beautiful dashboard. 4. Automate your productivity. Automately collect visitor emails, set reply time expectations, qualify visitors, and perform skill-based routing. 5 Flexible reporting platform. Beautiful UI to improve team productivity, revenue impact and satisfaction

Enhance your collection of 5-star reviews and see your sales soar. Our premier all-in-one reputation management tool is designed to oversee, manage, and elevate your online reviews effortlessly. Invite your clients to share their experiences with your business in just a few clicks. Analyze customer sentiment before reviews go live to ensure quality feedback. Accumulate an abundance of 5-star ratings to significantly boost your revenue. Furthermore, you can automatically share your 4 or 5-star reviews on popular social media platforms like Facebook and Twitter, ensuring your online presence is filled with positive testimonials. Simply connect your social accounts, configure your posting schedule, and let our software handle the rest with ease! This allows you to focus on what matters most: growing your business and delighting your customers.

Enhancing your hospitality business can be achieved with the right tools designed to encourage customer loyalty and drive growth. By implementing time-saving technologies, you can set the stage for success, such as offering WiFi that not only attracts patrons but encourages them to return. A modest increase of just 5% in repeat visits can result in a significant profit surge, ranging from 25% to 125%. Our platform simplifies customer engagement, allowing you to maintain meaningful connections without dedicating excessive time to marketing efforts. If you already have wireless internet access points or hardware, you're well on your way to benefiting from this system. Simply upload your logo, customize your background, and gather a few insights about your clientele. Through automated marketing messages, you can actively engage with your customers, which leads to higher retention rates. After setting everything up, you'll witness a notable increase in returning customers and overall business expansion. Leverage real-time analytics to gain a deeper understanding of customer behaviors and interactions, allowing you to refine your strategies for even greater success. This approach not only enhances customer experience but also fosters a loyal customer base, which is essential for any thriving hospitality enterprise.

Objection.co serves as a reputation management tool designed to shield businesses from the impacts of competitors, bots, dishonest customers, and other sources of subpar reviews. Leveraging our unique API, you can analyze extensive negative feedback efficiently, capable of handling tens of thousands of reviews each second. Our cutting-edge review screening improves the quality of assessments, while the elimination of harmful reviews reinforces the effectiveness of our product and boosts our machine learning capabilities. The technology we provide for responding to reviews seamlessly extracts key excerpts and incorporates them into authentic replies, which can be easily pasted into your public response section. Additionally, we offer thorough case management for every customer who has taken the time to point out your shortcomings. Objection.co stands out as the sole straightforward Review Dispute Software equipped with all necessary features to handle negative reviews while fostering a positive reputation for your business, allowing you to focus on what truly matters without distractions. By streamlining the review management process, we help you cultivate a more favorable perception among potential customers.

Guestmeter.com is the one-stop solution for all your reputation and guest feedback needs. You can use Guestmeter.com online to manage your reputation and conduct guest satisfaction surveys. It allows you to interact with guests and manage online reviews on Tripadvisor, Booking and Hostelworld, Zomato and Yelp. Our mobile app allows you to manage guest feedbacks from anywhere you are. You can also receive real-time alerts so you can quickly take action to ensure your guests leave your business happy. Are you not yet a customer? Visit www.guestmeter.com to request a demo. The key features of Guestmeter app are: SOLUTION FOR GUEST SATISFACTION QUESTION - Send a post-stay e-mail or international SMS survey to increase your online reviews on Tripadvisor, Bookings, Hostelworld and Zomato.

We assist you in connecting with your customers at every stage of their experience, covering everything from sales to service and support. With hi.guru, you can ensure that no opportunity for engagement is overlooked, as our platform is easily accessible on both web and mobile devices, making it convenient for users to stay connected on the go.

Boost your sales effortlessly through conversation by establishing a website designed to assist customers in finding the optimal way to reach you. The setup process is incredibly quick, taking only five minutes, during which you can include your contact details and product information. Once your site is live, you can easily share the link across various platforms, such as your Instagram bio, TikTok profile, or Facebook posts. By clicking the link, your customers will have the freedom to select their preferred method of communication, ensuring a more personalized interaction. This approach not only streamlines customer inquiries but also enhances engagement and satisfaction.

Pubble is a user-friendly customer support application designed to streamline communication between teams and their clients. With Pubble, you can engage in real-time conversations directly on your website, providing the option for live chats or responding at your convenience. It efficiently notifies customers through push notifications, emails, or SMS to keep them updated. The Pubblebot offers quick responses to frequently asked questions, ensuring efficiency in handling inquiries. Additionally, Pubble's mobile applications allow you to manage customer questions anytime, anywhere, and also facilitate the delegation of tasks to team members. This versatility makes Pubble an essential tool for enhancing customer service.

Treat each customer as if they are your very first one to foster a strong relationship. By doing so, you can resolve a higher number of cases, enhance support efficiency, and elevate overall customer satisfaction. It is essential to consolidate your multi-channel support into a unified platform to streamline operations. Automate the processes for case creation, assignment, and resolution entirely, making it simpler for team members to collaborate effectively, which will lead to faster case resolutions. Additionally, transform frequently asked questions into a comprehensive knowledge base available on a self-service portal, which will help to lessen case volume and allow your team to concentrate on more intricate issues. Leverage Vtiger’s help desk insights to gain real-time visibility into your team's performance and make informed, data-driven decisions. By visualizing key metrics such as case resolution time, team workload, and customer satisfaction ratings, you can quickly pinpoint bottlenecks and address them more swiftly. Furthermore, schedule regular reports to turn raw data into actionable insights, enabling you to swiftly tackle common help desk challenges and continuously improve your service quality. This proactive approach not only enhances team productivity but also leads to a better overall experience for your customers.