Best Free Customer Service Software of 2025 - Page 24

KREDO is the next generation Learning Platform. It provides learning courses in short, digestible chunks that best suit the leaners' current needs. This takes into account business criticality. We can see that the Micromodules concept was the main focus of KREDO's creation 2 years ago. The next step was to create a journey. Microlearning was the right choice. This was done with the intent of helping Authors break down learning content into short, targeted, focused chunks that are easy to digest and engage learners. Although this was the original intention, KREDO evolved to include an additional feature that reinforces information and helps with knowledge retention. KREDO improves learning outcomes, solves unlimited questions, and quickly answers your queries. Although access rights and permissions are always a topic of debate, when KREDO was launched they were the core questions that we wanted to answer for every organization.

Eliminate the hassle of missed inquiries, excessive back-and-forth communication, and the frustration of incomplete information by embracing clear organization and transparency. OTOBO is a highly adaptable solution that integrates seamlessly with your unique organizational processes. Originating as a fork of the ((OTRS)) Community Edition, it features an entirely revamped service portal. You can either manage the system independently or allow us to handle it for you, ensuring that you maintain full flexibility. Even after the end of life for OTRS 6, OTOBO continues to receive security updates and new functionalities. The customer portal serves as the primary interface for both your clients and team members, boasting a modern, appealing, and user-friendly design. This redesign focuses on a sleek, contemporary aesthetic while significantly enhancing the overall user experience. The newly organized layout simplifies navigation in OTOBO, which in turn elevates the quality of the requests you receive and streamlines the support process. By adopting OTOBO, your organization can foster more effective communication and improve overall efficiency.

Ticketing involves often working with a variety of data. A ticket can contain everything from general inquiries to confidential personnel information. Znuny has developed a comprehensive concept of rights and responsibilities that governs access to specific areas. Znuny is the central of customer communication and uses different entities to interact. Znuny allows you to link business processes and tickets. Business processes can be first designed in Znuny and then implemented within tickets. Customers can also access this knowledge database through the customer self-service portal.

Webinar Booster allows you to engage with attendees through WhatsApp while maintaining privacy for everyone involved, leading to improved attendance and higher conversion rates. Compatible with various platforms like Zoom, GoTo Webinar, Webex, Google Meet, and Microsoft Teams, it overcomes the limitations of traditional communication methods that only offer one-way interactions. Whether you're presenting online or in-person, it’s crucial to have a dynamic way to connect with your audience. With Texuto, participants can communicate with you and your team in real-time, enhancing interaction. Attendees can join a WhatsApp-like experience by clicking a personalized link before the webinar, ensuring their phone numbers remain confidential and obscuring the total number of participants. You can also send relevant materials beforehand to engage your audience early, boost attendance with automated reminders, and continue discussions about your offerings well after the webinar concludes. This innovative approach not only enriches the attendee experience but also fosters ongoing relationships that can lead to future business opportunities.

CommandBar simplifies the learning curve for your app, leading to higher conversion rates for new users and minimizing the need for extensive onboarding. As users become familiar with your app, they will find it easier to navigate and utilize its features, which in turn will reduce the volume of support inquiries. Enthusiastic users will appreciate CommandBar for its ability to streamline frequent tasks and enhance their efficiency. The cmd+k interface consolidates all functionalities of your app into a single, searchable platform. You can easily copy a code snippet, create commands using our intuitive low-code Editor, and deploy them seamlessly. The Editor allows for rapid prototyping and deployment, enabling you to introduce new commands without relying on an engineering team. CommandBar is designed to perform exceptionally well across all major desktop browsers, operating systems, and web technologies. With performance at its core, every interaction feels remarkably instantaneous, giving users the sensation of a faster, more responsive experience akin to using a new computer. This seamless integration not only enhances user satisfaction but also fosters a deeper engagement with your app's features.

Utilize product usage analytics to identify your highest self-serve signups. Gain a comprehensive understanding of your customers and the relationships you maintain with them. Connect with customers during pivotal moments to enhance conversion rates. Amplify your product-led go-to-market strategy by consolidating insights and actions into a single platform. Concentrate your efforts on the customers with the greatest potential for growth. Leverage both product and customer data to prioritize sign-ups that are most likely to yield conversions. Analyze customer engagement with your product and their interactions with your team. Eliminate the confusion of an incomplete customer profile and gain clarity. Engage customers during crucial milestones to bolster conversion success. Receive immediate notifications when customers reach specific metrics or undertake significant actions. Optimize your processes with Calixa to execute tasks seamlessly, whether it’s launching a sequence, creating an opportunity, or extending a trial—all from one interface. Stop the frustration of switching between different tabs. Begin your journey in just a few minutes instead of waiting months. By simply clicking a few buttons, you can integrate all your data into Calixa, and we will manage the rest for you, ensuring a smooth experience. Additionally, this streamlined approach allows for better tracking of customer progress and enhances overall engagement.

Staircase AI is a pioneer in Customer Relationship Intelligence. Our platform uses AI to analyze millions upon millions of customer interactions, and turn them into actionable human insight that is impossible to spot with the naked eyes. Staircase AI is used by companies to cut through the noise, improve their NRR and increase their profitability. Staircase AI uncovers deep human signals and uncovers customers’ health, sentiment, journey events and risks. Our cutting-edge technology analyzes all customer interactions, including emails and chats, Slack activity and video calls. It then connects the human signals to produce relationship-based insights like stakeholder changes, positive and negative sentiment trends, problematic subjects, and more. Our human analytics, when combined with existing product analytics provide the missing element to fully understand your customer to grow at scale.

Transform your customer journey from initial sign-up to ultimate success with our intuitive and powerful video creation and distribution platform that requires no dependencies. While you focus on enhancing your product and nurturing customer relationships — which is where your energy should be directed — Trainn is dedicated to managing all aspects of video for your product's advancement. Our platform is tailored for crafting succinct tutorials, onboarding, and training videos that accelerate your customers' learning process. Simply input your text, and our AI-driven converter will effortlessly create voiceovers for you. You can select from a diverse range of distinctive voices, accents, and speeds to narrate your story in a way that resonates with your audience, all at no additional cost. As your product evolves, so too does the need to refresh your video content. Trainn's flexible platform allows you to easily revise existing videos without altering the original URL, ensuring that your content remains current and accessible. With Trainn, you'll not only keep pace with your product's updates but also enhance the overall customer experience through engaging video resources.

To establish a successful online training program, it is crucial for your organization to adopt a learning management system that includes features designed to facilitate the creation of captivating modules. With SeekLMS, you can develop courses tailored to your educational goals by utilizing its built-in course creation tools, making it a vital feature to evaluate when assessing various LMS options available in the market. SeekLMS offers a range of course management functionalities that can enhance your training experience. You can upload a variety of multimedia elements such as videos, PowerPoints, audio files, images, and voice-overs to design visually appealing courses. Additionally, the platform allows for content search and reuse across different courses, streamlining the development process. You can set specific rules for module and course completion, including traversal guidelines, drip schedules, delivery modes, and access expiration. Another valuable feature is the ability to create interactive videos from your own recordings or from YouTube content. Furthermore, the system enables you to invite users to enroll in courses or streamline user imports via an Excel spreadsheet. It also supports self-enrollment through the course catalog and offers options for paid courses, making it a versatile choice for various learning needs. Ultimately, SeekLMS equips organizations with the tools necessary to deliver a comprehensive and engaging online learning experience.

NestDesk is a comprehensive customer service software designed specifically for Shopify retailers. It enables businesses to provide exceptional support while maximizing sales opportunities stemming from customer interactions. With NestDesk, managing communications across various channels is seamless, allowing you to access customer profiles and order histories all in one centralized location. There’s no need to toggle between numerous tabs, as you can create and modify Shopify orders and send checkout links directly from the NestDesk platform. Enhance your support efficiency and elevate customer satisfaction with valuable tools like macro responses, tagging, automatic assignment, and private notes. Additionally, NestDesk provides essential metrics and actionable insights that empower you to make informed business decisions that drive growth. By streamlining customer interactions, NestDesk ultimately helps businesses thrive in a competitive market.

Chatdesk offers an instant solution for aggregating and analyzing customer feedback across all communication channels, delivering detailed insights with minimal effort required. The traditional method of piecing together scattered feedback from various sources like emails, chats, social media, surveys, and reviews can be both tedious and inefficient. With Chatdesk, all your feedback is gathered in one centralized location, allowing you to easily identify trends and discover new growth opportunities. If you're searching for specific information, Chatdesk features a natural language search capability that enables you to sift through every message effortlessly. For a quick overview, our advanced machine learning tools create automatic summaries of feedback, making it simple to skim through vast amounts of data. Additionally, you can seamlessly export your findings to CSV format or integrate them into your data warehouse. By utilizing Chatdesk, you can significantly lower the volume of inbound calls, facilitating a swift transition for callers towards chat support and self-service solutions, ultimately enhancing customer satisfaction.

ReplyDesk is a complete multichannel ecommerce helpdesk solution, designed to enable sellers to manage all their pre- and post-sale service from a single platform. With integration for the internet's leading marketplaces like Amazon and eBay, shopping carts like WooCommerce and Shopify, social media platforms like Facebook and Instagram, and email services like Gmail and Yahoo, ReplyDesk aggregates all your customer support channels into a single inbox. ReplyDesk also helps you stay on top of your customer service with essential help desk tools like SLA timers, AI-generated and optimized replies, automated help desk features, and a multichannel order management platform for managing orders from all channel in one place.

The ability for customers to locate your business online is crucial in today’s digital landscape. Many business locations rely on Mobal to efficiently oversee their online listings, aiming to enhance both in-store and online presence. First impressions have become increasingly significant, especially since over 83% of people globally own a smartphone, with 90% utilizing it to search for nearby businesses. A majority of users rarely venture beyond the first page of search results, making it essential to stand out. Mobal provides a straightforward and quick solution for maintaining and updating your business listings with minimal effort. In a fast-paced world where immediate access is often expected, ensuring your local business listings are current is paramount. Discover how you can effectively manage your listings to attract more customers. Additionally, while digital interactions are vital, they should still convey the warmth and authenticity that comes from personal engagement, fostering a positive response from your audience.

Brainer empowers companies to oversee their reputation while engaging with customers instantaneously. This social reputation platform transforms customer feedback and reviews into valuable opportunities for businesses to cultivate stronger connections with their clientele, gain insights into their preferences, and fulfill their needs more effectively. By utilizing Brainer, you can eliminate countless hours of unproductive work, allowing you to devote your time to what truly counts, like your business and family. Say goodbye to the hassle of navigating a complicated dashboard; Brainer streamlines your business review experience. It simplifies the process of interpreting the review data and insights collected from various sources about your locations, so you no longer have to sift through tedious spreadsheets or intricate graphs. All your locations’ review information is consolidated in a single location and presented to you in a user-friendly format, making it easier than ever to stay on top of your reputation management. This innovative approach means you can make informed decisions quickly and efficiently, enhancing your overall business strategy.

Managing a local business can be quite challenging. With LOCALBOSS, we take the hassle out of Google reviews tracking, eliminating the need for cumbersome rating calculators or spreadsheets to monitor your rating trends and capitalize on potential opportunities. LOCALBOSS is designed to assist a variety of businesses, ranging from eateries to retail stores and automotive workshops, allowing them to manage their reviews conveniently from their mobile devices. Discover your authentic score without relying on online tools or spreadsheets to ascertain your actual review rating. Additionally, LOCALBOSS offers a straightforward percentage calculation to show your progress toward achieving your next rating, so you can easily see how close you are to that milestone. Track your genuine rating trends daily, monthly, and yearly, while pinpointing any service issues that may arise and effortlessly monitoring the influx of reviews for your business. You can also share your rating and progress with customers and supporters with just a click, and encourage reviews from those who haven't rated you yet, ultimately fostering a stronger connection with your clientele. This streamlined approach not only saves time but also enhances your business’s reputation and customer engagement.

BookOn is a free appointment booking software system that allows you to automate and simplify your booking process. It is available for all service-based businesses. You can automate customer interaction by providing instant notifications to employees and customers. This scheduling software is perfect for managing your online bookings and is suitable for all businesses.

Record is the best tool to collect, investigate, and analyze user issues. Record is a collection of tools that are designed for customer-facing teams and R&D teams. It solves user problems in minutes and relies on only small, effective tier-1 support.

Streamline your appointment scheduling and ensure you are always ready for upcoming meetings with a business-focused calendar application. Enable potential clients and customers to effortlessly arrange appointments with you based on your set availability. Gain insights into meeting participants by uncovering their social media profiles, professional experiences, and other relevant details. Enhance the value of each meeting by incorporating an agenda, action points, and summaries to achieve the best outcomes. Equip yourself for your next discussion with intelligent insights regarding your leads and clients. Calendar.AI will autonomously gather information such as current job titles, social media presence, employment history, recent updates, company information, and more. Design a customized scheduling page that lets leads and customers secure meetings with you without the hassle of exchanging multiple messages. Just define your working hours, and Calendar.AI will facilitate bookings exclusively during those available time slots. Maintain organization with comprehensive views of your schedule, including daily, weekly, and monthly layouts, ensuring you never miss an important appointment. This way, you can focus more on your objectives and less on administrative tasks.

Introducing webcomet FAQ - Empowering your knowledge sharing! Effortlessly create, manage, and publish Frequently Asked Questions (FAQ) sections for your websites, applications, and software to enhance the knowledge available to your customers and users. - Streamline operations by saving time and resources, enabling self-service options, enriching customer experience, and reducing the volume of inbound support inquiries with a well-crafted FAQ section. - Easily publish your FAQs across various platforms! Compatible with any website builder, including WordPress, Joomla, Drupal, and Wix, while also adhering to the Web Content Accessibility Guidelines (WCAG). - With webcomet FAQ, you will maintain a single source for updating your content, ensuring consistency across multiple venues such as your external website, internal platform, mobile application, and more. - Benefit from a suite of features designed to enhance customer engagement and simplify your management tasks, including a customizable FAQ Widget, multilingual support, team collaboration tools, and robust statistics and analysis capabilities. - Start fostering a knowledgeable customer base today and watch your support efficiency improve as users find answers more easily!

UserStak provides a live chat widget that can be easily integrated into your website, allowing for customer support, real-time chats, FAQs, and more. You can set it up in under five minutes and utilize a user-friendly ticketing system to respond to customer inquiries effectively. Offering reassurance to customers at crucial decision-making moments can significantly influence their purchasing choices. With UserStak's live chat solution, you can actively communicate with your website visitors and capture potential leads while they browse your site. For solopreneurs, having a portfolio website is essential for attracting clients, and incorporating a chat widget can turn interested visitors into valuable leads. As a startup, prioritizing customer engagement through chat is critical, and it can create a strong foundation for building lasting relationships with your audience. Engaging directly with customers not only enhances their experience but also increases the likelihood of conversion.

The emergence of e-commerce has opened the door for fraudsters to exploit unsuspecting customers. Stuffig stands out as a pioneering review-centric platform that empowers reputable businesses to flourish in this competitive landscape. By sharing links across social media platforms, you allow your customers to express their thoughts and experiences regarding your products and services. Take the time to read, respond to, and engage with your clientele to understand their preferences and areas for improvement, enabling you to either maintain your successful practices or adjust your approach as needed. If your business receives positive feedback, don’t hesitate to showcase it on your social networks through stories and posts, giving recognition to your satisfied customers. Stuffig is always here to assist you, and should you encounter any dubious reviews, we will reach out to the reviewer for verification, which may include requesting proof such as invoices, product images, or chat transcripts. During this process, the review will be noted as under investigation, ensuring transparency and trust within the community. This proactive approach not only protects your business but also enhances the credibility of the feedback you receive.

With Calendbook, users can effortlessly organize a variety of events, indicate their availability for meetings, and distribute links to both clients and coworkers. Our mission is to enhance the experience of remote workers. We are continually striving to minimize the number of clicks required to manage schedules and make Calendbook.com more user-friendly. Excitingly, we will soon introduce new functionalities, including the option to collect payments upfront for consultations, services, and events from those who schedule an appointment via the calendar. Ensure you never overlook an appointment, as you will consistently receive timely reminders. You also have the flexibility to cancel or reschedule your meetings at your convenience. Calendbook accommodates the time zones of your contacts, allowing them to see when you're available by setting your preferred days and times. When your contacts schedule an appointment, Calendbook will display only the slots you have marked as free, and for all confirmed meetings, an event will be automatically created in your Google Calendar. This seamless integration not only enhances productivity but also helps in maintaining a well-structured schedule.

Keep an eye on, respond to, and evaluate feedback and ratings for applications from social media platforms and app stores. Appsedia provides essential tools to uncover user requests, identify customer issues, and spot opportunities for enhancing brand visibility. With the comprehensive features of Appsedia’s tools, dashboard, and API, you can effectively monitor the metrics required to assess your application's customer engagement. Regardless of whether you are involved in community management, product development, or marketing strategies, Appsedia equips teams with the resources to make informed decisions that enhance ratings, reviews, and development roadmaps. By leveraging these insights, organizations can drive continuous improvement in their app's performance and user satisfaction.

Viff serves as an AI assistant designed to provide polite and relevant replies to your guest reviews in real-time. By ensuring consistent responses, you can enhance your online reputation and boost your bookings. Research indicates that 87% of travelers are more inclined to make a reservation when businesses engage with reviews. Thoughtful responses not only help you differentiate your establishment but also build trust among potential guests researching their next stay. However, crafting these replies can be challenging when staff members are juggling numerous responsibilities. Viff adapts to your unique tone and brand voice based on initial inputs, allowing for the creation of precise responses promptly and maintaining uniformity across all guest reviews. Users of Viff have reported a remarkable fivefold increase in booking numbers and a 67% improvement in their TripAdvisor rankings within just six months of consistently engaging with all reviews. Simply highlight the review text and click the Viff icon to generate a response effortlessly. When we say "generate responses in a single click," we mean it without any extra steps! Viff integrates seamlessly with every website and all property or reputation management systems available. This level of compatibility ensures that no matter the platform, Viff can help you manage your guest interactions effectively.

Schedule appointments directly from your email without the hassle of switching to a different calendar or app. Simply choose your available time slots, incorporate them into your email, and allow the recipient to secure a meeting with just one click. This approach makes scheduling seamless and enhances personal connections while maintaining control over your agenda. By proactively providing time options, you show consideration, which often results in a higher number of meetings being confirmed. Fostering these interactions can significantly strengthen professional relationships.