Best Free Customer Service Software of 2025 - Page 19

Shapo is an all-in-one social-proof engine that lets developers, marketers, and e-commerce owners turn raw customer feedback into measurable growth without juggling half a dozen plug-ins. Spin up a mobile-first form in 30 seconds to capture video, text, or image testimonials; launch branded e-mail invitation campaigns; or sit back while Shapo’s importer auto-syncs reviews from 20 + platforms—Google Business, Facebook, Yelp, App & Play Stores, Capterra, G2, Shopify, Product Hunt, Zillow and more. Displaying proof is just as friction-free: drop three lines of HTML and instantly render lightweight carousels, sliders, pop-ups, or grids, all skinned to match your CSS. A live “Wall of Love” page updates in real time, while the built-in Review Booster link-in-bio funnels happy customers to the review sites that move the needle. For SERP geeks, one-click aggregate review schema stamps ★★★★★ rich snippets in Google without harming Core Web Vitals (script loads under 50 ms). Under the hood you’ll find tag-based moderation, star filters, smart triggers, and GDPR-friendly data handling. Hook into Zapier, Make, or the REST API to fire webhooks when new praise lands, pipe sentiment into Slack, or enrich CRM records. The always-free tier covers 10 testimonials, unlimited widgets and forms; the $29/mo Pro plan unlocks unlimited imports, removes branding, bundles 500 monthly invite sends, and adds priority support. Whether you call it review management, video testimonial software, a Google review widget, or a full-blown reputation-management platform, Shapo condenses the entire conversion-rate-optimization toolkit into a single workspace you can deploy before your coffee cools.

Fixify is an advanced IT help desk solution that merges artificial intelligence automation with human skill to optimize support operations. By effortlessly integrating with current ticketing systems, Fixify can automate as much as 75% of Tier 1 and Tier 2 support requests, including tasks like password resets, application installations, and hardware troubleshooting. Its AI-driven ticket categorization captures patterns and trends, which aids in efficient triage and swift resolution. Additionally, real-time sentiment analysis leverages advanced language models to monitor user interactions, identifying emotional shifts and helping analysts deliver compassionate support. Fixify provides comprehensive visibility and oversight through dashboards that monitor key metrics such as response times, service level agreement compliance, and user satisfaction ratings. The platform is designed to accommodate multi-timezone operations, ensuring that global teams receive consistent support regardless of location. With customizable workflows and seamless integration with popular tools such as Slack and Teams, Fixify significantly improves the overall experience for end-users while fostering a more effective support environment. Ultimately, this innovative solution aims to enhance productivity and satisfaction for both users and support teams alike.

Ikeono empowers retailers of various scales to enhance their operations by streamlining communication through text messaging. This comprehensive platform provides services such as business text messaging, automated requests for reviews, secure Text-to-Pay options, and converting web chats to text, facilitating the transition of site visitors into customers. Retailers can also utilize SMS to automate feedback collection for the Net Promoter Score (NPS), allowing them to mend customer relationships or elevate the voices of their advocates, and manage all customer interactions seamlessly via a centralized inbox. With integration into Lightspeed POS, businesses can send texts directly from the app, including sales receipts, quotes, updates on work orders, alerts for special orders, and automated campaigns for NPS and reviews. Originally introduced in 2018 as an app specifically for bike shop services, Ikeono has broadened its reach across multiple sectors including biking, golfing, jewelry, pets, and boutiques, introducing features such as text-based payments, automated review processes, and scheduled messaging to meet diverse business needs. This versatility ensures that retailers can adapt to customer preferences and foster stronger connections.

Calendaty is a comprehensive solution for appointment scheduling and booking, tailored for freelancers, teams, and businesses alike. It facilitates unlimited bookings for team members while effortlessly integrating with Google and Outlook calendars. The platform supports various meeting formats, including in-person and virtual sessions via Zoom or Google Meet, and offers diverse payment methods such as Stripe, PayPal, cash, or provider-specific free services. Users enjoy advanced scheduling capabilities that account for off days, holidays, and unique pricing for different services, along with options for custom branding and a fully generated booking website that can be hosted at no charge, including the possibility of custom domains and iframe integration. Additionally, the system provides back-end management through Google Sheets, streamlining setup and enhancing data security. With built-in AI scheduling to refine appointment optimization, Calendaty's settings panel allows users to personalize essential features, including timezone, currency, logo, web content, and notifications for transactions. Furthermore, this platform empowers businesses to enhance their customer engagement with a user-friendly interface and efficient management tools.

Calenday is a leading appointment scheduling solution designed to simplify and enhance how businesses manage their time and client bookings. Trusted by thousands globally, Calenday’s intelligent booking engine prevents scheduling conflicts and automatically adjusts availability for optimal efficiency. Its comprehensive customer management system keeps track of client history and preferences, improving service quality. Accessible on any device, Calenday ensures users can manage their schedules anytime, anywhere. The platform also features detailed analytics to track revenue, appointment trends, and customer satisfaction. With bank-grade security, all data is protected with strict encryption standards. Setting up Calenday is easy, allowing businesses to share a personalized booking link or embed the scheduler on their websites. The result is a streamlined scheduling process that boosts productivity and client engagement.

WiserReview is an advanced platform designed for managing reviews that assists businesses in effortlessly gathering, organizing, moderating, and showcasing customer feedback with minimal manual intervention. The platform automates the sending of review requests through various channels, such as email, SMS, WhatsApp, QR codes, and shareable links, triggered by significant events like purchases or customer interactions. To ensure quality, it includes moderation features like automatic filters and intelligent approval settings to block spam, inappropriate language, or content that doesn't align with the brand. Users can submit reviews in various formats, including text, photos, and videos. Additionally, WiserReview offers customizable widgets—such as carousels, popups, and badges—that can be tailored to fit a business's branding and seamlessly integrated into product pages, sales pages, and other areas of the website; the reviews are formatted to enhance credibility, utilizing features like schema support for star ratings in Google search results. A centralized dashboard consolidates reviews from multiple platforms, including Google and Facebook, providing business owners with a comprehensive overview of customer sentiment in one convenient location, which ultimately aids in improving customer engagement and satisfaction.

Reputigo is an economical and highly customizable review generation platform, tailored specifically for service-oriented businesses. Its entire purpose is to enhance your reputation and turn that trust into more paying jobs. This innovative software empowers business owners to collect, manage, and showcase customer reviews. It transforms social proof into an active sales tool, featuring Google Review Widgets to build trust and convert visitors directly on your own website. Designed for busy pros—from salons and cleaners to plumbers and clinics—Reputigo tackles two major hurdles: building a 5-star reputation and saving valuable admin time. It fully automates the review collection process, including all follow-ups, so you can focus on your work, not on chasing feedback. The platform fosters a self-sustaining growth cycle. It's built on Reputigo's 'no-miss' review system, which combines Automated Campaigns (via SMS/email) with the Smart Review Card for in-person collection. This guarantees a steady 'velocity' of new reviews, boosting your local SEO and generating ongoing word-of-mouth referrals. This continuous review flow ensures new customers find you and trust you, increasing revenue without extra marketing spend. It is the indispensable, affordable tool for any service business looking to grow their bottom line.

IllumiChat is a customer service platform powered by AI, designed to provide businesses with prompt and precise responses at any time by integrating effortlessly with their current AI services, knowledge bases, and operational tools. This innovative system is compatible with top LLMs such as OpenAI’s GPT, Anthropic’s Claude, and Google Gemini, while also connecting to knowledge storage solutions like OneDrive, Google Drive, Dropbox, and Box, in addition to live data from platforms like HubSpot, Jira, Confluence, and Notion. It can be deployed through various channels including a customizable chat widget, iFrame, Slack, or a dedicated workspace, and it accommodates multilingual interactions in over 95 languages, all while maintaining enterprise-level security standards, including bank-grade encryption and compliance with GDPR, SOC2, and HIPAA regulations. Among its notable features are a smart-learning AI that evolves based on user feedback, round-the-clock accessibility to eliminate any delays, and a comprehensive analytics module that tracks agent performance, resolution rates, and usage patterns. This holistic approach not only enhances user experience but also empowers businesses to optimize their customer service strategies efficiently.

NoSho is an efficient scheduling solution designed specifically for service-oriented businesses looking to capitalize on last-minute openings while minimizing the risk of no-shows. It allows businesses to create a straightforward profile and obtain a personalized link, eliminating the need for app downloads, complicated integrations, or cumbersome booking platforms. Through this link, businesses can showcase their available time slots, enabling clients to secure appointments by making a deposit. Immediately after a slot becomes available, all individuals on the waitlist receive automatic notifications, ensuring that bookings are only confirmed once a client expresses commitment, which in turn diminishes the likelihood of cancellations or unbooked times. This tool seamlessly merges payment processing, scheduling, waitlisting, and notification systems (via email or WhatsApp) into a cohesive experience, allowing businesses to avoid the hassle of managing direct messages or transient social media posts for appointment scheduling. Furthermore, NoSho is designed to be user-friendly and straightforward, making it accessible for individuals who may lack technical skills or design prowess, thus broadening its appeal to a wider range of users. With its focus on simplicity and effectiveness, NoSho empowers businesses to optimize their scheduling processes and enhance overall client engagement.

TimeFlux is a smart scheduling platform designed to assist digital agencies, consultancies, and development firms in managing their time more efficiently. Unlike other solutions that restrict vital collaboration tools to costly premium tiers, TimeFlux makes features like "Round Robin" and "Collective" availability accessible to all users. Whether you're looking to automatically connect clients with the next available sales representative or manage intricate project launches involving multiple team members, TimeFlux swiftly takes care of the necessary logistics. The platform offers seamless integration with Google Calendar to eliminate the risk of double bookings and features a sleek, modern booking interface that aligns with your brand's image. Among its standout features are Round Robin Scheduling, Collective Events, a Lead Dashboard, Real-Time Sync, a Team Directory, and a Pro Widget, all designed to enhance productivity and streamline workflow. With TimeFlux, teams can focus more on their projects and clients rather than on scheduling conflicts.

Manage and build a strong online reputation that helps you stand out from the competition as an industry leader in your area. Broadly helps local businesses attract and consolidate leads from multiple lead sources including Google, Facebook, Instagram, web chat, and website contact forms. Plus, connect with and serve customers and automatically request reviews on Google, Facebook and other popular review sites - all from one easy-to-use app. Consistently provide the 5-star experience your ideal customers expect with a responsive website, automated web chat that captures up to 2x more leads, streamlined text and email communication, appointment reminders, mobile invoicing, flexible customer financing options and so much more. Our app is accessible from any device, anywhere, and integrates with the tools you already use. You'll enjoy personal onboarding and dedicated, ongoing customer support. Broadly makes it easy for customers to find you, work with you, and rave about you.

Responcierge is a comprehensive engagement platform ideal for companies of any scale. It offers an array of robust tools designed to enhance the interaction experience with website visitors. Customer service agents can connect with clients through features such as recorded video messages and interactive chat options. With this platform, users have the flexibility to initiate conversations via live text chats or send pre-recorded video replies. Additionally, Responcierge includes various communication options for engaging clients, such as the ability to schedule demonstrations, download informative whitepapers, and more, ensuring a versatile approach to customer interaction. This multifaceted tool is essential for businesses looking to enhance their customer engagement strategies effectively.

Discover the most efficient method for designing and assigning educational content with Travitor! This cloud-based learning management system (LMS) simplifies team onboarding while serving as a centralized resource hub for all departments. Available on Windows, Mac, Android, and iOS devices, Travitor effortlessly monitors candidates during the hiring journey, formulates learning strategies for teams, assigns pre-interview assessments, and equips service and sales teams with essential product knowledge. Key functionalities encompass course analytics, online enrollment capabilities, customizable branding options, automated notifications, event tracking, virtual meetings, comparative statistics, and a plethora of additional features to enhance the learning experience. With Travitor, organizations can optimize their training processes and ensure their teams are well-prepared for success.

Reservio saves time by allowing organizations to efficiently manage small and large online bookings. The platform also offers the ability to use the in app Calendar, Reminder, Customer management, and seamless third-party integration capability. This allows you to use different tools to manage your business in any way you like. You can allow guests to book appointments directly on your website or through the Reservio app. However, everything is organized under one dashboard.

Effortlessly create, handle, and resolve all your IT service requests and ticketing needs. You can streamline the process of generating, managing, and resolving IT service tickets. This solution aims to decrease the volume of service tickets and expedite the resolution of IT issues. It is competitively priced at about one-third of what similar services charge. With VSA integration, you can resolve service tickets 40% more quickly. Technicians are empowered to work effectively and smoothly across various tools, ensuring they have the necessary information at their fingertips. This allows for less time spent on tracking tickets and more focus on enhancing customer satisfaction using a comprehensive IT helpdesk ticketing system. Additionally, it enables efficient staffing and management of IT projects while providing real-time updates on project statuses. By enhancing project management capabilities, forecasting becomes significantly improved. The Vorex Service Desk dashboard delivers up-to-date insights into the status and progress of tickets. You can also easily produce custom reports, gaining valuable insights that facilitate prompt and confident business decision-making. Ultimately, this solution ensures that your IT operations are not only efficient but also aligned with your strategic goals.

Visibook stands out as a top-notch appointment scheduling software tailored for small business service providers with hectic schedules. Its user-friendly interface combines simplicity with robust functionality, making it the ideal tool for managing appointments, booking clients, and sending reminders. Among its essential features are options for setting up recurring appointments, processing payments, facilitating client scheduling, and enabling messaging and note-taking for clients. Additionally, it offers comprehensive appointment management, customer tracking, instructor scheduling, and a host of other features that streamline operations for busy professionals. With Visibook, users can optimize their time and enhance their customer service experience.

For those seeking an improved method to handle customer interactions, Customerwise is the ideal choice. This all-encompassing customer support and business process management tool, developed by TechExcel, caters specifically to the distinctive service needs of B2B technology firms. Customerwise consolidates a diverse range of functionalities into one platform, such as managing support and service tickets, enabling customer self-service, overseeing licenses and contracts, and maintaining a product knowledge base. By utilizing Customerwise, businesses can enhance their customer engagement significantly.

This platform serves as the perfect solution for managing, disseminating, and monitoring video content, encompassing everything from onboarding and training to various forms of communication aimed at employees, clients, partners, and investors. Learning and development, human resources, and customer education departments can now invigorate all their onboarding processes, ongoing professional development programs, or ensure compliance training certification with ease. With features that allow for seamless synchronization of slides to video, narration of presentations, integration of quizzes, and organization within customized showcases, the possibilities are extensive. You can enhance your next live town hall, yearly company gathering, or partner conference by injecting an engaging, interactive element. This platform transforms live video into an enriched multimedia experience, offering real-time synchronized slides, NeverLate™ navigation, adjustable zoom options, and instantaneous conversion into an on-demand library. Moreover, by incorporating payment services into your content, you can create a continual revenue stream, ensuring that your investment pays off over time. With these advanced features at your disposal, maximizing the impact of your video content has never been easier.

Your online reputation plays a crucial role in your success. Pozative empowers you to quickly generate positive reviews that can elevate your practice and enhance your visibility on search engines. By redirecting dissatisfied patients' negative feedback straight to your email, you can address their concerns privately rather than letting those reviews tarnish your online presence. The focus is on accumulating favorable reviews on platforms that truly matter to potential clients. With a simple synchronization process, you can connect your accounts on Facebook, Google, Yellow Pages, Healthgrades, Vitals, Angie's List, or RateMD, encouraging patients to share their positive experiences. In today's world, where everyone is glued to their phones, you can effortlessly gather multiple reviews by merely sending a text message. Designed for those who prefer convenience, you can sit back and let the automated review requests take care of everything. After all, how many people make phone calls anymore?

Venyoo engages with visitors on your site even when you're offline, ensuring continuous interaction without limitations on functionality or the number of chat operators. You only incur costs for meaningful chat exchanges, as Venyoo actively prevents users from leaving the page by sharing information about your business. Beyond simple chatting, the Venyoo widget also facilitates callback requests from visitors, enhancing customer support. Its customizable interface allows for personalized greetings and showcases your products and services, while clients can express their needs and inquiries, which Venyoo efficiently documents and forwards to you for follow-up. This seamless integration not only boosts customer engagement but also streamlines your communication process, ensuring no potential lead is overlooked.

Are you looking for focused feedback? Our Forum provides an organized platform for your customers to engage with you and each other in a constructive manner. According to our analytics, this approach can significantly enhance customer involvement, gather valuable insights, streamline your operations, and boost your brand visibility. Monitor customer discussions effectively by transforming them into support tickets. All incoming emails can also be converted into tickets, allowing you to prioritize, categorize, and assign them to the appropriate team members. Store your solutions, alternative approaches, and best practices in your Treasure Box for easy sharing and for addressing recurring issues. This will aid your support team in improving response times and overall efficiency. Every customer deserves your focus and attention. With Live Chat, you'll be positioned to assist customers right when they need it most, fostering their loyalty and turning them into dedicated patrons. Additionally, by facilitating quick resolutions, you can create a more satisfying experience that keeps customers returning.

Okout is a highly user-friendly and adaptable Business Suite that allows organizations to operate with maximum efficiency. Being cloud-based, it is compatible with any device, providing flexibility for users. The suite boasts a wide array of features, including ERP, CRM, BPM, mobile sales, POS, document management, manufacturing, rentals, contracts, dimensional accounting, and more, making it ideal for various sectors such as retail, trading, distribution, manufacturing, real estate, hospitality, construction, and service industries. Additionally, our IT & Business Consultancy Division offers comprehensive professional services aimed at helping clients enhance value while reducing both investment and operational risks. This broad range of services is designed to cater to the needs of small businesses as well as large enterprises, ensuring that every client can find a suitable solution. With Okout, companies can streamline their processes and achieve their strategic goals more effectively.

Our customer experience management solution, utilized by more than 150 organizations globally, provides an innovative strategy for enhancing customer satisfaction and loyalty, improving overall performance, and fulfilling growth targets. Incorporate comprehensive 360° listening by assessing customer experiences at all interaction points: within your physical stores, on your digital platforms, or during engagements with your customer support team. Additionally, enhance your metrics by broadening your data collection methods, while increasing the number of reviews through our specially designed conversion-focused surveys. This holistic approach ensures that you gain valuable insights from every customer interaction.

SutiDesk offers a user-friendly online helpdesk software designed to assist customer support across organizations of various sizes. Its intuitive and collaborative interface facilitates quick and effective resolution of customer inquiries, while offering comprehensive oversight of support requests. The platform allows businesses to efficiently manage and monitor support tickets and associated activities all from one central location. With SutiDesk, there is no need for installation, making deployment a breeze. It helps in minimizing both ticket resolution times and overall support expenses. Accessible from any device at any time, it ensures top-tier support ticket management capabilities. Additionally, it enhances customer service efficiency through automated processes for converting emails into tickets and managing customer cases. This tool guarantees consistent support for both new and existing customers while enabling the collection of support tickets from various channels. Furthermore, it allows businesses to deliver personalized assistance to their clientele, making it a fully equipped solution that scales with organizational growth. SutiDesk not only streamlines operations but also fosters stronger customer relationships.

An all-encompassing cloud contact center solution simplifies the process of connecting and collaborating with agents, employees, and customers alike. It enhances engagement, teamwork, and operational efficiency for achieving customer success. By crafting improved experiences, unlocking agent potential, and facilitating innovative work methods, businesses can thrive. Analyze emerging patterns and trends, derive significant insights, and take decisive actions with confidence. Decreasing reliance on IT resources while maintaining a dependable and secure platform is crucial for sustained success. Anticipate shifting customer demands with comprehensive support for voice and digital channels, intelligent routing, and proactive self-service solutions. To provide excellent customer experiences, it is essential to equip agents with a robust set of tools designed to save time and improve outcomes. Attaining full visibility allows organizations to capture valuable insights and respond swiftly to enhance customer interactions. Additionally, customizable reporting features significantly reduce the workload associated with managing and overseeing your contact center, ensuring a more efficient operation overall. In this fast-paced environment, continuous adaptation and improvement are necessary to meet the evolving needs of customers.