Best Customer Service Software for Freelancers - Page 3

With SpinOffice, you create a central spot for your mail, business contacts, appointments, tasks, projects, folders, documents, files and notes. No matter what you’re working on, how big or small the task may be, SpinOffice makes it super easy to get stuff done. And best of all, you share all information in the database with your colleagues. That makes SpinOffice CRM the ultimate team application for any small and medium-size business. Discover how your business can grow with SpinOffice CRM! Sign up and get started with the free version. Upgrade to Pro for € 27,50 per month per user to get unlimited data storage and more features.

PHPKB is a KNOWLEDGE MANAGEMENT SOFTWARE. IT enables organizations to locate, capture and share information SEAMLESSLY with customers, employees, and other stakeholders. PHPKB knowledge management software improves staff efficiency and customer satisfaction. It offers unique features such as LDAP support and open-source code. There are multiple admin levels. You can also create web-based content, manage documents, and version. This software makes it easy to publish, share, and collaborate on knowledge. PHPKB offers a world-class authoring experience that can be customized to suit the needs of small- to large-scale businesses. It is the fastest and most efficient way to share and manage knowledge base content. It can be used to share knowledge, manage white papers, user manuals and business processes, as well as publish and manage articles, whitepapers, whitepapers, user manuals, FAQs, APIs and other information.

Effortless Help Desk Software! Deliver instant support to your customers with minimal effort. Set up a help desk and knowledge base in just minutes! Our platform eliminates the hassle of traditional help desk setups, offering a user-friendly and intuitive experience - no technical expertise required. Easily manage and update content to keep your customers informed. Organize FAQs, share vital documentation, define terms with a glossary, and provide guidance with videos. A centralized solution designed to streamline customer support!

Pulseway, a remote monitoring and management software (RMM) for IT departments and MSPs, allows you to have complete control over your entire IT environment. Pulseway is easy to use and quick-to-deploy. It ensures that IT issues are identified, monitored, and resolved as soon as possible. The platform provides complete visibility through the Pulseway dashboard, advanced automation, remote management, OS & third party patch management, network monitoring and IT automation, custom reports as well as complete command traceability, email notification, and many other features. We also offer add-ons to endpoint protection, business management (PSA), backup & disaster restoration software, and integration with top AV providers to give your IT stack the power it deserves. Pulseway is used by over 6,000 customers around the world every day to manage their IT infrastructure. Get a 14-day free trial.

Connect with your customers on WhatsApp, Facebook Messenger, and Telegram Live-chat service for a website where people respond 16 times faster. Re:plain is fast and functional live chat software that receives and sends your website messages directly to WhatsApp, Facebook Messenger, and Telegram. With all the features needed like template responses unlimited number of operators video calls, banners and integrations are at your service.

Offer website live chat support from the collaboration tools you already use: Microsoft Teams, Google Workspace, Slack, and Zoom. Build ChatGPT powered AI Chatbots in 1-Click and enable your chatbots when your agents are unavailable. Create WhatsApp, SMS, and Messenger chatbots with the ability to escalate to humans when it makes sense. No need to learn additional software to support customers. Engage potential customers when they need your help, close more deals, and increase online revenue.

Naranga® is the leading provider of franchise management software and business solutions for the franchise industry. Its easy-to-use software platform automates operations and provides consistency across all franchise locations. Except for the software, Naranga provides a list of services for franchise businesses focused on franchise growth. The services include franchise development, support, IT services (website development, e-commerce features implementation), lead generation, design, and content marketing. #SimplySucceed #PartnerOverProvider

Venntive is a complete CRM and Business OS that eliminates silos and tech stacks. The platform is seamless and allows customers to manage their entire customer lifecycle starting at the first touch. It can also be used to track the customer's progress throughout the customer's lifecycle. Venntive has everything you need in a marketing automation platform, a sales stack and customer success/engagement. It also includes operations. Although integration with third-party apps is not required, Zapier is a CRM Connector and has an API. No-code customization eliminates the need for ongoing expense and time to update or customize your Venntive instance. Venntive is also extremely cost-effective right from the beginning, so a reduction in costs does not necessarily mean a reduction of staff. Venntive is a smart, efficient B2B SaaS solution that allows you to start, scale and manage your business right away.

IncognitoDesk allows organizations to offer services and keep their users anonymous. It is a great tool for community organizations and human resource teams working with sensitive communities, as well as higher education institutions to help them apply the Quebec law P-22.1. It does this by allowing agents (like social workers) to create channels to send messages via SMS, Email from their users.

Our all-in-one AI review management software is designed to help businesses like yours grow by turning customer review & feedback into powerful trust-building tools online. With Reviewnicely, you’ll see: - 2–4x More Reviews: Simplify review collection with automated requests via WhatsApp, SMS, email, or QR codes. - Boosted Leads & Sales: Experience up to 20% more conversions with eye-catching review widgets that enhance credibility. - SEO Success: Display star ratings on Google search results to attract more visitors to your website. - Seamless Integration: Easily embed reviews from 20+ platforms like Google, Facebook, TripAdvisor, and more—no coding skills needed! Why Businesses Choose Reviewnicely? - Consolidate and manage reviews from one dashboard. - Showcase reviews using customizable widgets like Carousel, Feed, Video, Pop-up, or Badge. - AI Reply in one click - Protect your reputation by capturing private feedback before it goes public. - Boost visibility with fresh reviews that enhance your SEO and PPC efforts. Start for Free and upgrade if truly needed Join other businesses already growing their online reputation with Reviewnicely. Get started today

It is difficult to make data available and actionable when a manufacturing site has many processes. As operations grow, it is becoming more difficult to comply with safety, quality, and environmental regulations. Manufacturing is built on predictability and reliability. Manufacturing by nature is all in the execution of established processes. TenForce was built from the feedback of our clients to map the operational reality in a plant.

Simple Time Planner is an appointment software that makes it simple. Why Choose Simple Timer? Simple Time Planner is designed for professionals who are not tech-savvy. It ensures a hassle-free and smooth experience. Simple Time Planner is easy to use and doesn't require any complicated menus or setup. Mobile Friendly: Keep Your Business at Your Fingertips! Simple Time Planner is optimized for mobile devices and allows you to manage customer data and appointments easily. You only need a web-browser and an internet connection in order to access your important information anywhere, anytime. Say goodbye to missed appointments and scheduling mishaps. Simple Time Planner allows you to easily schedule, reschedule and track all of your appointments on a single platform. Eliminate manual record keeping and paperwork to boost your efficiency.

AIChatbot is a conversational chatbot built with AI for customer service. AIChatbot allows you to create your own GPT chatbot that is trained using your data. You can upload your website URL, PDF file, or sitemap. The AIChatbot is able to respond in multiple languages, and you can embed the chatbot widget on your website. The best part? AIChatbot can handle up to 75% common customer questions. This allows your real agents to focus on solving complex tickets. You can automate email support responses up to 10x faster. AIChatbot can answer questions in less than 5 seconds, compared to the 2 minutes average response time for human agents. AIChatbot is able to tell your customers all about your products and services, capture leads, give you insights into the geolocation of your prospects and make recommendations. It is important to remember that it learns from your customer interactions and stays within the knowledge base.

EasyDesk is an innovative solution for ticketing and customer support that empowers teams to address customer inquiries more swiftly and effectively. By consolidating communications from email, chat, and social media into one intuitive dashboard, it simplifies management tasks. The platform enhances ticket organization with the use of filters, tags, and automation, which optimizes workflows and task assignments. Additionally, it features built-in SLA tracking that allows teams to focus on pressing issues and ensures the maintenance of service quality. With tools like canned responses and a comprehensive knowledge base, EasyDesk minimizes repetitive tasks and accelerates the resolution process. The setup is straightforward, the interface user-friendly, and 24/7 customer support is available across all subscription tiers. In essence, EasyDesk not only helps businesses expand their support capabilities but also significantly boosts customer satisfaction levels. This makes it an essential tool for organizations aiming to improve their customer engagement strategies.

Video appointment? Phone consultation? With medical reminder software specifically designed for clinics, you can ensure that your patients remember everything about their appointment. Pomelo's Automated appointment reminders encourage patients to arrive on time by providing all the information they need. Providers can increase patient satisfaction and save staff time by providing all the information they need, including location details and instructions on what to do when they arrive. Providers can customize the software features to allow them to set the frequency at which patients receive reminders. They can prompt patients to confirm their appointment and update the appointment status directly within their EHR.

LiveAgent provides a complete help desk and live chat platform that simplifies customer interactions by integrating them into a hybrid ticketing system, ensuring easy management and accessibility. It combines a universal inbox, real-time live chat, a self-operating AI chatbot, a built-in call center, and a comprehensive customer self-service portal. Packed with features like sophisticated automation rules, tags, and more than 200 integrations, LiveAgent offers robust customer service software for companies of all sizes. Known for having the fastest chat widget on the market, LiveAgent has supported over 150 million end users worldwide, including notable companies like BMW, Yamaha, Huawei, and Oxford University. Join the growing number of satisfied LiveAgent users delivering exceptional customer service. Start your free 30-day trial today—no credit card required.

1) Customer delight made super easy Manage conversations across multiple channels Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view. 2) Boost your agent productivity Cut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength. 3) Deliver seamless self-service Help customers help themselves by publishing a branded knowledge base and offering instant resolutions using AI-powered chatbots. 4) Stay on top of your CSAT goals Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals. Enable frictionless remote work for your support team 1) An intuitive and easy-to-use platform that does not require a complicated onboarding process 2) Cloud-based solution that empowers agents to work conveniently on their laptops or phones 3) 650+ cutting-edge applications that you can easily integrate with and build robust support workflows

LogMeIn Rescue is a comprehensive enterprise-grade remote support software built to meet the complex challenges faced by IT teams in today’s security-conscious and resource-limited environments. It delivers fast, one-click access to devices across a broad range of platforms such as Windows, macOS, Linux, Chrome OS, iOS, and Android, enabling technicians to troubleshoot and resolve issues efficiently. Rescue incorporates industry-leading security measures including permission-based access, PIN validation, IP restrictions, SSO, AD Sync, and AES-256 encryption to ensure data protection during sessions. The platform’s centralized management console allows IT administrators to customize security settings, create unlimited user groups, record sessions, and monitor team performance in real time. Enterprises can also customize the user interface, chat tools, and connection methods to provide a branded support experience. Rescue’s integration capabilities and in-session tools streamline workflows and help techs solve problems faster, even on inactive devices. Trusted by global companies and validated by a Forrester Total Economic Impact™ study, Rescue delivers ROI within six months through improved efficiency. It’s an ideal solution for organizations seeking scalable, secure, and customizable remote support.

Web Help Desk software offers simplicity and automation through its intuitive web interface and service portal. It streamlines help desk ticketing, IT asset management, and helps with support tickets. You can benefit from the built-in knowledge base, IT Change Control, SLA Alerting, Performance Reporting, Customer Surveys, and other features.

Remote IT administration and management software allows you to remotely control Windows, Mac OS X and Linux computers. This makes it possible to quickly support thousands of users without ever leaving your desk. Dameware provides remote assistance that includes remote desktop control and remote administration of Windows tasks from a single central console.

ServiceDesk Plus is a web-based, fully-featured ITSM suite that is specifically designed for managed service providers. This all-in one ITSM solution provides comprehensive help desk, service desk and asset management in a multi-tenant architecture that has strong data segregation. This allows service providers to provide services and support to multiple clients through centralized controls.

Revolutionize the way you handle case and complaint management with Resolve Enterprise. This software offers a highly adaptable solution designed to streamline your business operations, catering to everything from straightforward incidents or complaints to intricate cases and thorough investigations. With Resolve Enterprise, you can effortlessly monitor and search for every interaction related to a case or complaint using intuitive dashboards and comprehensive reporting tools. It not only assists in managing cases or complaints throughout their entire life cycle but also ensures efficient logging, task allocation, deadline management, and communication updates. Moreover, it provides robust document management capabilities that extend all the way to resolution, reporting, and in-depth analysis, making it an indispensable tool for any organization. By adopting Resolve Enterprise, you can enhance your operational efficiency and improve overall customer satisfaction.

HyperVerge Inc is a B2B SaaS company providing AI-based identity verification solutions to enterprises in Financial Services, Telecom, Gaming, E-commerce, Logistics, EdTech, and Crypto. Identity Verification Platform helps in onboarding customers seamlessly, fraud checks, face authentication, age verification, document verification, eKYC and other services. Clients onboard over 30 million customers every month using this product. With just an ID and a Selfie, verify the identity of your customer in seconds. Prevent fraud and ensure compliance with AML/KYC. With an accuracy of 99.5% (the highest among competitors) and 600+ million KYCs across 200+ countries since 2019, HyperVerge’s technology is built for scale. They work with SBI, LIC, Jio, Vodafone, Bajaj Finserv, L&T, Swiggy, WazirX, Coinswitch, Razorpay, ICICI Securities, SBI Cards, Grab, CIMB, FE Credit, Home Credit, and 100+ clients across 5+ geographies for their onboarding journeys.

Avarup is an integrated review management tool which brings together feedback from different platforms. It allows for timely responses, sentiment analyses, testimonial widgets and social media amplification. Avarup centralizes customer reviews from multiple platforms. It provides a dashboard that allows you to track and respond directly to feedback from Google, Facebook, Yelp or any other review platform. This unified approach eliminates managing multiple platforms. Avarup facilitates seamless communication between businesses and customers by allowing them to respond directly to reviews from their dashboard. Avarup helps businesses understand the sentiments behind reviews. Its robust review data analyst identifies patterns and trends from customer feedback. Businesses can then take action based on these insights.

HubSpot is an AI-powered customer platform with all the software, integrations, and resources you need to connect your marketing, sales, and customer service. HubSpot's connected platform enables you to grow your business faster by focusing on what matters most: your customers. HubSpot CRM is more than just a tool. It's the lifeblood of your business. Our CRM is the ultimate solution to empower your team to create deeper customer relationships. It transforms how you interact with your clients. It offers a seamless integrated platform for sales and marketing, as well as customer service. HubSpot CRM gives you unparalleled insight into your customer interactions. It's all organized in a simple, intuitive dashboard that will increase the efficiency of your team. Our platform is designed to grow with your business, providing scalable solutions to adapt to changing business needs. HubSpot CRM also offers a robust, free version that is packed with essential features. This makes it the ideal choice for ambitious businesses. HubSpot CRM is the future of customer management. Every interaction with customers is an opportunity to grow. Get a demo to learn about our premium software, or get started with our full suite of free tool.