Best Communications Software in the Middle East - Page 3

Sogolytics, an experience management platform, allows companies to collect, analyze and use employee and customer data to drive business growth. Sogolytics is used by organizations across all industries to track interactions at all touchpoints with customers and employees. The best-in-class reporting delivers real-time, actionable insights that help to prevent and mitigate potential problems. SogoCX improves every aspect of a company's customer experience. This means improved conversion rates, simplified data management, and understanding customers to increase return on investment. Organizations can use SogoCX to measure key metrics like NPS, CSAT and CES. SogoEX software is used by organizations to collect and use data to improve engagement and reduce turnover. This platform allows HR and leadership to drive organizational changes through real-time feedback collection and employee engagement.

Our autodialer software is used to automate sales calls, payment collections and appointment reminders. It can also be used to broadcast mass emergency voice broadcasting. This system is ideal for Telcos or companies selling callcenter services. It is multi-tenant with billing, white-labeled, and economical to operate as you choose your Voice Provider. Our autodialer software can dramatically increase productivity by dropping busy, disconnected and unanswered lines, passing calls to real people back and answering them, and leaving messages on answering machine.

BrandMail®, created by BrandQuantum, is an innovative software tool that integrates seamlessly with Microsoft Outlook, enabling all employees within the organization to automatically generate emails that consistently reflect the brand through an easy-to-use toolbar that grants access to brand guidelines and the most current pre-approved materials. With this solution, email signatures are crafted according to your branding requirements, ensuring a uniform appearance regardless of the device or platform used to view them. These signatures are secure and managed from a central location, providing peace of mind regarding their integrity. Notably, users can view their signatures, banners, and surveys when composing, replying to, or forwarding emails. Unlike other solutions, BrandMail does not redirect emails through external servers nor does it modify the rules within your exchange environment, functioning entirely within Microsoft Outlook. By utilizing BrandMail, organizations can turn every email into a branding opportunity while also reducing the security vulnerabilities linked to the manipulation of HTML signatures, thereby enhancing both brand consistency and cybersecurity. This not only streamlines communication but also reinforces the brand identity across all employee interactions.

Pylon is an All-in-one B2B Support Platform for modern B2B businesses. We provide everything a post-sales team needs, including a ticketing software, B2B omnichannel (Slack Connect and Microsoft Teams), a modern chat widget, a knowledge base, an AI support bot, customer marketing and account management. Support system for B2B businesses. Support your customers wherever they want and allow multiple support levels. Let AI create support articles based on the resolutions of your issues. Use Triggers to codify workflows and business processes, and create Macros for common responses. Track engagement and broadcast new features, newsletters and more to customers. All customer data can be stored, tracked and organized in a dedicated location. Shared view that gives your stakeholders visibility on their team's current issues. If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels

SurveyLegend is the next generation of online surveys -- engaging, platform-independent, & beautiful. We empower individuals and companies to create beautiful, mobile-friendly surveys. You can create stunning surveys, forms and polls, polls, voting and questionnaires, NPS customer satisfaction, customer experience surveys, employee satisfaction surveys... using your computer or tablet. You can also customize the look of your survey with eye-catching graphics that are informative. Drag and drop is all you need to create questionnaires. It's never been easier to listen to customers, measure employee satisfaction, manage client experience, and maintain student & employee engagement. SurveyLegend is used by thousands of people all over the globe, including amazing companies like L'Oreal and Universal, Harvard, Greenpeace and Airbnb, as well as individuals and start-ups like CocaCola, Roche, Sony, Universal, Harvard, Greenpeace and Greenpeace.

PostScan Mail is a virtual mailbox service that provides individuals and businesses with a convenient and secure way to manage their postal mail online. With PostScan Mail, users can access their physical mail from anywhere in the world through their digital devices. The service allows users to view and manage their mail, receive notifications of new mail items, forward mail to any address, scan and shred unwanted mail, and even deposit checks remotely. PostScan Mail eliminates the need for physical mailboxes and offers a practical solution for people who are always on the go or live in multiple locations. It is a modern and efficient way to manage your postal mail, making your life easier and more streamlined.

A platform for managing Omni-channel Experiences. You can do more than just survey. Power-up your experience management programs. All touch points can have an omnichannel experience. All data in one location. You can customize and share email surveys to increase open-rates. You can customize the subject, body, or share from an email address you choose. White-label your emails, and share. For feedback, share a QR code that can be scannable. Share the code with respondents. Respondents can scan the code to access the survey and take it. Generate multiple unique survey links for sharing surveys. These links can be tracked and used to measure survey performance. You can white-label your survey by using Custom Domain. You can embed surveys to engage customers and visitors on your website. You can embed the survey as a popup card, chatbot on your website, or inline embed. Our mobile SDK allows you to quickly create surveys and collect actionable information.

Seplex is an OTT solutions provider, serving global operators with simple, powerful and scalable OTT solutions—from content preparation, management and monetization to video delivery, multi-screen apps and real-time analytics. We offer a unified OTT platform that includes middleware, transcoders, CDNs, DRM, multi-screen apps, STBs, and analytics—all designed to support operators globally.

Stay connected effortlessly across more than 200 countries and regions with an eSIM that can be installed in just minutes. Experience seamless global connectivity without the burden of roaming charges — it’s straightforward and budget-friendly. This technology is integrated into your phone's hardware, functioning just like a traditional SIM card but operating entirely in a digital format. By opting for an eSIM, you can bypass the hassle of physical SIM cards and spotty Wi-Fi, allowing you to connect to a mobile network as soon as you reach your destination. Choose from a variety of prepaid local, regional, or global eSIM plans tailored to help you stay online wherever you go. Simply download the eSIM, install it on your device, and you’ll be ready to access mobile networks seamlessly upon arrival. With this modern solution, you can enjoy the freedom and flexibility of staying connected without any unexpected fees or complications.

monday.com Work OS is a no-code work management platform that helps teams manage projects and workflows more efficiently. This software provides fully customizable solutions for a wide range of use-cases such as marketing, sales, operations, IT, HR, and many more. With monday.com you can easily plan, manage, and track every project in one place, with the help of time-saving and easy-to-use features such as automations, time tracking, document sharing, real-time collaboration, and more. Multiple visual board views such as Gantt, Kanban, and Cards help you prioritize, structure, and navigate tasks and projects the way that suits you and your team’s needs, while dashboards give a high-level overview of your progress and help you make data-driven decisions. In addition, integrations with apps such as Outlook, Microsoft Teams, Gmail, and Excel, allow you to easily continue working with your favorite tools directly within the platform. monday.com also offers dedicated solutions, such as monday dev and monday sales CRM, designed to answer the needs of specific industries.

Craft a seamless and efficient customer journey that spans multiple channels without any hassle. Discover our AI-driven, automation-first solutions designed for everyday use. Annually, we introduce numerous new features, solutions, and integrations to ensure our platform remains at the forefront of customer experience technology and emerging trends. Our focus on automation enhances vital customer service processes through the power of Talkdesk AI. But don’t just take our word for it; explore testimonials in various formats showing how our clients successfully satisfy their own customers. Transform your customer service operations with CX Cloud, a comprehensive suite of enterprise-grade, integrated applications designed for customer self-service, omnichannel interaction, workforce engagement, employee collaboration, and analytics – all within a single cloud-native environment. Impress your agents with a user-friendly interface and enhance your contact center's flexibility by effortlessly adjusting every component of CX Cloud, from IVR routing protocols to the agent interface. With these tools, you can ensure a consistently exceptional experience for both your team and your customers.

LiveAgent provides a complete help desk and live chat platform that simplifies customer interactions by integrating them into a hybrid ticketing system, ensuring easy management and accessibility. It combines a universal inbox, real-time live chat, a self-operating AI chatbot, a built-in call center, and a comprehensive customer self-service portal. Packed with features like sophisticated automation rules, tags, and more than 200 integrations, LiveAgent offers robust customer service software for companies of all sizes. Known for having the fastest chat widget on the market, LiveAgent has supported over 150 million end users worldwide, including notable companies like BMW, Yamaha, Huawei, and Oxford University. Join the growing number of satisfied LiveAgent users delivering exceptional customer service. Start your free 30-day trial today—no credit card required.

One of the most reliable email validation services. It cleans invalid, temporary and unsafe email addresses. Reoon can verify even the most complex email domains, such as Gmail, Yahoo!, Microsoft, AOL, and Custom Domains, with a 99 percent accuracy. Reoon Email Verifier allows you to: 1. Verify emails from Gmail and Yahoo, Microsoft, AOL, and other domains. 2. You can validate email addresses in bulk, without having to send any emails. 3. Email lists can be cleaned up with great accuracy (99%). 4. Detect dynamically changing temporary/disposable address. 5. Email campaigns will see a significant drop in bounce rates Reoon Email Verifier has some unique features: 1. Soft bounces can be detected such as storage full or account disabled via Gmail, etc. 2. Temporary emails can be detected dynamically to catch the most recent domains. 3. Quick API Validation allows you to verify emails live in 0.5 seconds. It is a web-based application that runs on Reoon's servers. This can be accessed and used from any web browser.

resonio, a market research company with over 6 million freelancers in the world, is a leader in market research. With resonio anyone can conduct market research quickly, easily, and affordably. The app includes a comprehensive, but easy-to use survey creation tool, a large pool of international survey participants, automated reporting, and real-time tracking results.

UniTalk offers a wide range services in the area of telecommunications business. These include IP telephony, virtual PBX and call tracking. Callback buttons and widgets are also available.

DirectSuggest is an award-winning employee suggestion box app most recently named Corporate LiveWire’s 2023 Innovation & Excellence Awards ‘Specialist Employee Service of the Year’, and coined ‘The Next Slack’ by HR Tech Daily. Our mission is to easily, affordably, and effectively enable any employee in any organization to use their voice to move the mission of their organization forward and make the world a better place. DirectSuggest streamlines the employee feedback process so employees can be easily heard and their company can effectively leverage their collective knowledge. We make it simple for employees to make suggestions on any device surrounding company created categories with the assurance they automatically arrive to the proper decision-maker. Every employee can also collaborate on suggestions via voting and commenting to enhance the quality of ideas. DirectSuggest only costs $0.50 per employee per month, and we have incredibly high ROI/Savings potential with an average 33X return on investment. The implementation process is also quite easy, and normally upon being committed and properly prepared to do so, setting up DirectSuggest from start to finish can be completed in as quickly as a week or less.

Flicknexs is a SaaS-based Video Streaming Platform provider that delivers video streaming services to all devices. It helps in seamlessly launching VOD, Live streaming and OTT Platforms designed according to users needs. White-label video platform where video creators brand and logo are placed center and forward. Flicknexs is a platform meant for publishing, managing and distributing video content It provides 100+ features such as analytics, video monetization options such as AVOD, SVOD and TVOD, Content delivery network (CDN), Multi bitrate streaming (MBR), Content Management System (CMS), API integration, SDK access and advanced security features such as Digital Rights Management (DRM), Single Sign-on (SSO) Authentication. It comes up with live streaming with additional interactive live options such as live chat options and Question and answers sessions. It offers services in building audio streaming platforms for individual music artists be it online radio stations or podcasts. Deliver a complete OTT streaming service with powerful functionality, and smooth connections to payment gateways for monetization of content. Flicknexs is the all-in-one white label video-on-demand platform that allows you to launch an OTT solution.

Feedspace is a powerful video testimonial software that lets you collect audio, text, and video feedback in one place. Whether it's reviews, testimonials, answers, or assignments, you can gather everything easily and stay organized. With the Wall of Love, you can showcase your best customer stories and boost your brand’s credibility on your website and social media. Feedspace is loved by USA businesses because it makes feedback collection simple, fast, and effective. It helps with marketing, product improvement, recruitment, and overall business growth. Unlike other complex tools, Feedspace offers easy onboarding and integrations, so you can start collecting responses in minutes. Its interactive dashboard gives clear insights to help you understand and act on your feedback. Feedspace empowers teams and creators to collect real voices and share powerful ideas without limits.

Brosix Instant Messenger (IM) enables companies to enhance and secure their internal communication via dedicated team networks. It offers a comprehensive suite of tools designed to boost team productivity within a single user-friendly and fully encrypted platform, featuring capabilities like file transfers, screen sharing, private and group chats, virtual whiteboards, and more. By utilizing Brosix IM’s private networks, organizations can foster better collaboration and efficiency among their teams, minimize operational costs, and ensure the confidentiality of their data. Setting up these team networks is a quick process that takes only a few minutes, allowing businesses to start enjoying the advantages of an all-in-one communication solution that is easily manageable. Moreover, the platform's focus on encryption assures users that their conversations and shared information remain secure at all times.

Checker is a professional market research solution, that allows for conducting 360-degree customer satisfaction campaigns. Offering a Mystery Shopping platform, alongside a full-fledged application for customer experience management, helps with multichannel data collection, complete operational workflow, and unified reporting tools. Checker offers an integrated market research platform, allowing to conduct Mystery Shopping, CX/VoC, and VoE surveys efficiently: Mystery shopping software; CATI surveys; CAPI surveys; CAWI surveys (Internet surveys, Email surveys, SMS surveys); Retail audit. With excellent customer service and an end-to-end enterprise-level CX solution, Checker has won global recognition worldwide, reaching new partners and clients across 4 continents.

PBXware is the first and most established IP PBX Professional Open Standards Turnkey Telephony Platform. PBXware has been providing flexible, reliable and scalable Next Generation Communication Systems (NGCS) and VoIP solutions to small and medium-sized businesses (SMBs), enterprises and Internet Telephony Service Providers, (ITSPs), call centers and governments around the world since 2004. This is done by combining the best of the latest technologies. Bicom Systems softswitch is available in the Business, Call Center, and Multi-Tenant Editions. Each edition supports specific features that maximize performance, reliability, expandability, and expandability.

Intradyn's email archiving solutions are trusted and reliable, safeguarding your organization in the face of potential litigation, eDiscovery requests, or Right to Know inquiries. Gain peace of mind knowing that your emails will remain secure, searchable, and readily accessible. Intradyn offers diverse, innovative archiving solutions designed to address various business challenges, from regulatory compliance to legal matters. Our versatile products cater to all industries and can be customized to suit your specific environment through different deployment options. Experience the power of comprehensive social media archiving across multiple channels effortlessly accessed through a unified interface. Our solution ensures compliance with regulatory requirements by maintaining all content in evidence quality. Capture, categorize, and index all mobile content, including MMS and SMS, empowering you to retrieve crucial information whenever needed conveniently. Real-time archiving capabilities effectively preserve all mobile communications for future reference.

Vialect has been helping companies to connect people, content and capabilities for over a decade. Noodle is an All-in-One platform that provides office staff & remote teams the ability to post ideas, create content, share schedules & have video calls all within a single secure site. On Premise and Cloud hosting available.

Chanty is a communication app designed to connect back-office and deskless staff, ensuring secure, on-the-go access for all employees on any device. With Chanty, you can access all your messages, contacts, and tasks in one place, even offline. Its user-friendly interface makes it quick, easy, and intuitive, much like WhatsApp. In addition to unlimited chat history, Chanty includes audio/video calls, screen sharing, project management features, and integrations with any necessary software. Chanty offers highly competitive pricing with no hidden fees, and it emphasizes security with advanced role and permission management and IP Allowlist features. Try Chanty today and see how it enhances your employee communication!

FROGED is a secure omnichannel platform that unites Human Touch and AI to help businesses connect with customers in smarter, faster, and more personal ways. With full visibility, traceability, and centralized data, FROGED empowers agents and managers to boost efficiency, productivity, and revenue while keeping people at the heart of technology. Key Features: Unified Omnichannel Inbox: Manage all conversations across all channels in one place, without losing context or personalization. Campaigns & Conversational Marketing: Engage customers at scale with segmentation and hyper-personalization, turning one-to-many outreach into one-to-one interactions. AI Copilot & Workflows: Automate Tier 1 support, summarize interactions, and create custom workflows that integrate seamlessly with your tools.