Best Communications Software with a Free Trial of 2026 - Page 79

Transform your contact center into a powerhouse with Enghouse Interactive. Connect with your customers seamlessly across various channels, deliver tailored experiences on a large scale, and leverage your contact center as a strategic asset. Central to your organization, your contact center creates opportunities to set your services apart, gather valuable insights, and foster customer loyalty. As customer expectations rise, organizations need a communication platform that is nimble enough to respond swiftly and effectively to inquiries from any channel, at any time, while aligning with your business protocols and providing actionable insights for continuous enhancement. Our exceptional omni-channel contact center solutions provide both versatility and choice, ensuring they can adapt to varying deployment needs, size, complexity, and integration requirements, allowing for smooth customer interactions no matter your financial constraints. By embracing our solutions, you will not only improve customer satisfaction but also enhance the overall efficiency of your operations.

The Survey System stands out as the most comprehensive software solution for conducting surveys across various platforms, including web, telephone, mobile, CAPI, and paper formats. This remarkable software is particularly well-suited for mixed-mode surveys, seamlessly integrating two or more methodologies for enhanced data collection. With its voice capture feature, The Survey System allows for the recording of responses in the actual voices of respondents, adding a personal touch to the data gathering process. Its advanced logic capabilities ensure that respondents follow a tailored path through the questions, making adjustments to improve data quality and verify response accuracy. Additionally, if you have pre-existing data like demographic information or past purchases, The Survey System can easily merge this information into individual questionnaires. Users can generate results in various formats, including tables, charts, or text, and even produce real-time reports for online survey responses. Furthermore, sophisticated cross-tabulation features present results segmented by any relevant data points, providing deeper insights into the survey findings. This versatility makes The Survey System an invaluable tool for researchers seeking to optimize their survey processes.

Cloud-based contact center solutions tailored for your organization. Enhance your internal and external communication processes with Vonage's contact center offerings. Businesses utilizing Salesforce can benefit from our integrated contact center solution, previously known as NewVoiceMedia, which enhances both customer and agent interactions. We also offer a variety of cloud contact center solutions suitable for businesses of all sizes and requirements. Vonage seamlessly combines contact center functions with unified communications, consolidating your communication needs onto a single, adaptable cloud platform. Utilize the full spectrum of Salesforce features and insights to engage with customers on a personal level and facilitate quicker, more efficient calls, all made possible through our robust integration with Salesforce. Make intelligent and swift routing decisions based on any Salesforce object, guaranteeing that the most qualified agent connects with the appropriate customer. Equip your agents with the tools necessary for engaging and productive conversations, ensuring every interaction is a positive one. This comprehensive approach not only streamlines communication but also enhances overall customer satisfaction.

Smartphone users increasingly rely on their devices for various tasks, including shopping, navigation, gaming, and now customer support. Traditionally, customers have had to exit their applications to make phone calls, engage in chats, or send emails, which often leads to frustration and can result in lost sales, negative reviews, and poor customer retention rates. Our innovative technology allows you to connect with your customers in real-time through messaging, rich chat, voice, and video, all integrated within your app. Conversations can fluidly switch between chat, voice, and video formats, and even transition from mobile to desktop devices, ensuring a smooth experience. Say goodbye to the days of asking customers to spell their names or read out serial numbers. Whether you need to send a tow truck for roadside assistance or a service professional for a home installation, we streamline the process for you. Customers simply describe their issue briefly and select a convenient time for contact, while the expert reviews the request and devises a solution beforehand, ultimately saving time for everyone involved. This efficient approach not only enhances the customer experience but also strengthens customer loyalty and satisfaction.

Our team of specialists will create and execute a personalized drip campaign that caters specifically to the unique requirements of your business. With just a click, users can effortlessly schedule various types of messages within the drip system. By automating your marketing communications through calls, texts, emails, and voicemails, you can consistently enhance sales performance. Additionally, our virtual sales assistant is equipped to respond to SMS and phone inquiries, managing routine tasks like setting appointments, processing opt-outs, and addressing frequently asked questions. The capability to launch multiple campaigns with distinct objectives and timelines simplifies the process of evaluating outcomes accurately. After a thorough consultation with your organization, we will tailor a campaign that aligns with the preferences of your target audience. Utilizing artificial intelligence, we efficiently manage incoming SMS messages for replies, opt-outs, or customer rescheduling. Leads can be easily entered into the system, while conversion data is updated for precise reporting. Our comprehensive reporting tools provide valuable insights into the effectiveness of your campaigns, allowing for informed decision-making and strategic adjustments. Ultimately, this holistic approach ensures that your marketing efforts are both efficient and results-driven.

We provide tools to help you keep track of, comprehend, and shape the environment you operate in. By equipping public relations, communications, and marketing teams with a user-friendly all-in-one product suite, fueled by AI-powered insights, we enable them to excel. In a fast-paced, always-connected world, the responsibilities of a marketer are never truly complete; that's why our range of products is specifically designed to assist you in maintaining control over your digital strategy and evaluating marketing effectiveness. Our comprehensive suite addresses the challenges that contemporary PR, communications, and marketing specialists encounter. With insights and workflows strategically crafted to enhance your social media and digital marketing initiatives, you gain a competitive edge. Enjoy the benefits of a versatile solution that enables you to track social media mentions that matter, allowing you to stay ahead of competitors. Moreover, with unlimited ad-hoc searches and no restrictions on volume across over 20 channels, including various social networks, your social listening abilities will be unparalleled. This holistic approach ensures that you are not only reactive but also proactive in your marketing endeavors.

We are convinced that consumers should have seamless, voice-based access to the organizations they interact with regularly. Parlance provides the tools for organizations to leverage voice technology, allowing customers to communicate in a natural manner and reach the right person directly when they call. This eliminates the hassle of lengthy wait times, confusing menu options, and the need to press buttons on a phone. With the Parlance voice-enabled call routing system, callers can expect quick, straightforward, and user-friendly experiences as they connect to the appropriate department without the common frustrations associated with IVR menus and Automated Attendants. The resulting high levels of user engagement yield immediate benefits and a compelling return on investment. By offering the experiences that your customers crave while enhancing the efficiency of your contact centers, you can satisfy callers, boost agent availability, lower operational costs, and achieve much more. This innovative approach not only enhances customer satisfaction but also streamlines communication processes for organizations.

Initiate your complimentary video or voice conference call, share your screen, or set up a meeting space at no cost forever, with no requirement for credit card information. Experience unlimited conferencing without hidden fees, surcharges, or restrictions, enabling you to host or participate in a call with as many as 100 attendees to engage in discussions, whether focusing on a new product launch or simply reconnecting with loved ones. FreeConference provides an entirely free conference calling service with high-definition quality, allowing you to plan your calls ahead of time and send out invitations and reminders easily. Participants can join using their computers, mobile applications, or by dialing in from a phone without any charges. The complimentary online meeting rooms come equipped with features such as video and audio conferencing, screen and document sharing, an online whiteboard, and seamless dial-in integration. It stands out as the ideal free meeting software, requiring no downloads and accessible to everyone! During your free conference call, enhance your presentations and collaborate in real-time by sharing your screen directly from your web browser. Additionally, this platform ensures that all your meeting needs are met without any financial burden, allowing you to focus purely on your discussions.

Are you aiming to expand your business and elevate it to new heights? If so, you've come to the ideal partner. We specialize in assisting businesses in promoting their products and services through offerings such as Website Design, Digital Marketing, and App Development. Allow us to handle all aspects of your Design, Development, and Digital Marketing, enabling you to concentrate on your core business and achieve rapid growth. To establish a strong online presence, we create high-quality, mobile-responsive websites that are SEO-friendly and optimized for enhanced visibility. To attract new customers, we employ various Digital Marketing strategies, including SEO, Google PPC, Social Media Marketing, and Content Marketing. Furthermore, to boost your engagement with customers or suppliers, we craft mobile applications for both iOS and Android platforms. Our custom e-Commerce websites are designed to provide a seamless shopping experience tailored to your specific business requirements. With our dedicated support, you can confidently navigate the digital landscape and enhance your brand's reach.

Explore and confirm the perceptions, thoughts, and feelings of consumers that operate beyond their conscious awareness on both desktop and mobile platforms. Utilizing online webcam eye tracking enables the identification of focal points of consumer attention. Additionally, online emotion assessment captures the emotional reactions of consumers as they engage with digital products. Implicit online testing reveals the underlying attitudes and beliefs that may not be readily accessible to conscious thought. Our innovative product, UXReality, serves as a comprehensive alternative to traditional usability labs by providing a virtual research experience. This tool facilitates UX research for both desktop and mobile devices remotely. Users can benefit from high-quality session recordings, providing an unprecedented view into the user's perspective. The solution integrates AI-driven webcam eye tracking, emotion analytics, and feedback surveys, ensuring a thorough understanding of user experience. This approach not only enhances the research quality but also streamlines the usability testing process significantly.

The SpitFire Enterprise Predictive Dialer is a comprehensive software solution designed for managing blended inbound and outbound call center operations, featuring an unlimited number of lines and an intuitive interface that is both user-friendly and cost-effective. This robust enterprise system includes six distinct dialer modes: Predictive Dialer, Fixed Rate Dialer, Quick Connect Dialer, Preview Dialer, Manual Dialer, and Click to Dial. With a pre-loaded database of phone numbers, SEP efficiently initiates outbound calls and seamlessly connects answered calls to available agents, optimizing performance. Furthermore, the system meticulously tracks call center activity and call durations, dynamically adjusting the dialing rate to reduce idle time for agents, thereby enhancing productivity and overall efficiency in call management. Such features make the SEP an invaluable tool for any organization looking to streamline its calling processes and maximize agent utilization.

Accommodating up to 12 participants, our platform offers full HD video and audio capabilities, incorporating all necessary features for successful online classes and meetings. There’s no need for any installation; simply utilize the invite function or share the link through email, chat, Slack, or your preferred method. With just a click on the link, attendees can join instantly by providing their name and email address. Our user-friendly interface ensures that implementing this system is straightforward, equipped with vital tools to facilitate engaging and impactful educational experiences. We firmly believe that dedicated educators and access to quality education have the power to transform lives. Our mission is to enhance the accessibility of learning for everyone, regardless of their location, by connecting teachers, trainers, and learners globally. One of our initial innovations was a unique AI-driven tool designed to expedite vocabulary growth through reading. This solution provides a platform for live online courses, personal tutoring, and self-paced learning, all while being user-friendly, cost-effective, and requiring no software downloads, ensuring that anyone can take part effortlessly. As we continue to evolve, we are committed to developing more resources that foster interactive and inclusive learning environments.

Diligent Messenger provides a platform for board members and executives across private, public, and non-profit sectors to engage in communication without relying on conventional email methods. Leverage Diligent Messenger for safe messaging, effective collaboration, and streamlined communication. This innovative tool enhances the way organizations connect and share important information.

Zentrunk offers a cloud-based SIP trunking service that ensures global connectivity and supports unlimited simultaneous calls with a flexible pay-as-you-go pricing model. You can link your VoIP setup within minutes, as we have carefully developed and fine-tuned our network infrastructure to eliminate the burden from your end. Our service guarantees low Post Dial Delay by routing your calls through a single hop to local carriers, while also providing essential features like Caller Line Identification (CLI) and Dual-Tone Multi-Frequency (DTMF) signaling, all without the inconvenience of out-of-region audio looping. With a resilient infrastructure that spans multiple regions and incorporates at least three local carrier connections in various countries, Zentrunk assures an impressive uptime of 99.95%. This reliability makes it an ideal solution for businesses looking to enhance their communication capabilities.

The easiest way to record, transcribe, and share your phone's audio right from your smartphone! Trint's mobile application lets you capture the important moments, wherever and whenever you want. Wired: "Amazing!" Google - "Rocket-fueling Innovation!" We know that work doesn't always take place in an office. So we created the mobile app to allow you to access Trint's AI transcription wherever you are. You can record live interviews and import files directly from your phone without any complicated equipment. All you need is the app! Record live conversations. Trint can import audio files from other apps. You can share transcripts and assign editing permissions in-app. Trint transcripts can be easily followed by an intuitive player. All files are saved to your device and to the cloud, so you don't have to worry about losing any. Download audio to your device. While you record, drop markers from your Apple Watch. You can capture in 28 languages right from your iPhone, including English, Spanish and Chinese Mandarin, Hindi, and many more.

OmniJoin simplifies the process of hosting, managing, and participating in online meetings. Elevate your collaborative efforts with state-of-the-art audio and video technology, alongside an intuitive live sharing environment that features an extensive array of productivity-boosting tools. By utilizing these capabilities during virtual meetings, teams can enhance their collaboration, expedite project timelines, and reduce the need for expensive, unnecessary travel. Both large healthcare organizations and individual practitioners are leveraging the cloud-based telemedicine solution provided by OmniJoin to expand their telehealth services and maintain personal connections with patients from nearly any location. Moreover, OmniJoin adheres to HIPAA standards under the security rule, ensuring that remote care delivery, online meetings, and training sessions can be conducted smoothly in high-definition video. This compliance not only facilitates secure interactions but also reinforces trust in telehealth practices.

Vevox has garnered numerous awards and is embraced by thousands of organizations and educational institutions worldwide. This beloved app for real-time audience engagement has made a significant impact in both professional and academic settings. Originating from Finland's vibrant tech landscape over a decade ago, Vevox has consistently ensured that every voice is heard. Initially debuting on a Finnish television program as the pioneering mobile polling tool, it quickly transitioned to capturing audience feedback during the early days of reality TV. The advent of smartphones then revealed the platform's true capabilities, allowing the market research sector to adopt a 'mobile-first' strategy and effectively replacing traditional audience response systems. With its innovative accessibility and patented technologies, Vevox has provided a sophisticated, reliable, and secure polling and Q&A solution that fits conveniently in anyone's pocket. This advancement has transformed the dynamics of participation, removing the hesitation often associated with raising hands or seeking a show of hands in various settings. As a result, Vevox has empowered individuals to engage more freely and confidently than ever before.

Telestax’s RestcommONE platform is revolutionizing the development and delivery of real-time communications. Increasingly, it is being recognized as the preferred platform for quickly creating enterprise-grade applications for messaging, voice, and video. Our communications solution is fully optimized for the cloud, providing features like continuous load balancing, impressive scalability, and robust high availability. With RestcommONE, users can swiftly design and implement anything from basic voicemail services to a comprehensive Communications Platform as a Service (CPaaS). Telestax has established partnerships with global carriers to efficiently manage and terminate your SMS, MMS, and USSD traffic at competitive rates. Additionally, for Enterprises and Businesses that maintain a reliable relationship with their current carrier, we offer a Bring Your Own Carrier (BYOC) option. Thanks to compatibility with both SMPP and SS7, any carrier utilizing these protocols can seamlessly integrate with our platform. Ultimately, the decision is yours to make in how you wish to connect. The flexibility and options provided by RestcommONE empower businesses to tailor their communication needs effectively.

NCP Entry Clients are great for freelancers, small businesses, and individuals who need a VPN. The Solution Finder will help find the right NCP product to fit your needs. We can help you find the right product for you, no matter what hardware you have. NCP has 30 years of experience in remote access environments and is an excellent choice for a complete VPN system that meets the needs IT administrators, users, and management. NCP's remote access solutions offer important benefits, including high security and cost efficiency.

Yactraq is the industry leader in speech analytics software. Our customers often reap the benefits of two broad functional areas. Marketing teams looking to extend their Voice-of-the-Customer (VoC) capabilities beyond the feedback form and social media now want to mine sales and customer service phone calls as part of their omni-channel capability. Teams responsible for Quality Management of Contact Centers often use speech analytics /audio mining to assess the performance of their agents. Yactraq offers free customized trials based on the client's data, so that they can see the value of our software before making a purchase decision. Our products are cost-effectively priced to suit the needs of end customers as well as partners in the Business Process Outsourcing (BPO), Contact Center as a Service (CCAS), Voice-of-the-Customer (VoC), CRM Software and Network Service Provider businesses.

Hypefactors is innovating in media tech. Our in-house team of global experts is developing the next-generation technology for media reputation. Hypefactors is a technology company based in Copenhagen. We offer tech for greater media impact. This includes all the tools needed to automate and simplify the work, as well as all the facts required to document the results. It's all-in-one, and it's very easy. Hypefactors is listed at Nasdaq First North Denmark. One tool. One login. All you need. Easy to use and intuitive. Hypefactors is a one stop platform that covers all the facts and features required by earned media professionals. You can save time, reduce costs, and improve results. Hypefactors is a platform that combines data, analytics and technology to create a seamless and user-friendly experience for earned media professionals. It's easy to get started, and we tailor the solution for your specific needs.

Empower your customer service representatives to remain engaged no matter their location. By fostering a motivated and enthusiastic remote team, you can ensure that every interaction with customers feels personal and genuine. With the use of Stella Connect, you can maintain high standards in customer service and effectively coach your agents from any setting, distancing them from traditional contact center environments. This platform enhances agent engagement and boosts performance for remote customer service teams. Agents face unexpected challenges daily, but their effectiveness should always be predictable and reliable. Strengthen the connection among remote teams with tailored dashboards, open channels for feedback, and individualized coaching sessions. While negative feedback is sometimes inevitable, Medallia’s Agent Connect offers agents the opportunity to make improvements and seek assistance proactively. By providing agents with real-time insights, you can place them in control of their performance and growth. This approach not only benefits agents but also leads to increased customer satisfaction.

Experience a comprehensive range of performance management and employee engagement solutions all in one convenient location. Elevate your customer interactions with an integrated suite of quality assurance, coaching, learning, and knowledge-sharing tools. Effortlessly acknowledge milestones and celebrate achievements while enhancing communication, organizing contests, obtaining insights into your team's morale, and more to foster employee engagement. All of this is available on a single platform, and at a cost lower than many individual solution tools. Say goodbye to spreadsheets for good. There’s no longer a need to juggle employee management across various platforms or incur additional costs, nor to struggle with data aggregation from multiple sources to gain an overview of your operations. With C2Perform, you have everything necessary to boost performance and engage your workforce effectively, simplifying the entire process and ensuring a seamless experience.

CallAction streamlines the customer lifecycle by automating tedious and repetitive sales tasks. It provides seamless lead generation through various communication methods such as calls, texts, and emails, enhancing both online and offline marketing efforts. With automated data entry into your CRM, you can save valuable time and ensure every email lead or phone call is responded to instantly, boosting lead conversion rates by as much as 391%. Additionally, you can automate your response and follow-up strategies through sophisticated drip campaigns that feel genuine. This allows you to maintain and nurture your lead database indefinitely with scalable automation across multiple communication channels. Utilize long-term drip campaigns that can be paused and resumed, equipped with robust scheduling capabilities. The call capture system efficiently generates leads from incoming phone calls and texts, directly integrating them into your CRM. Furthermore, uncover additional lead opportunities using real-time data append intelligence, while the first-come, first-served broadcast system ensures that inbound calls and email leads are promptly assigned to your sales team. By implementing these strategies, you can significantly enhance your sales processes and overall productivity.

What is ExpertSender? ExpertSender is a stable and high-deliverability platform that allows eCommerce stores to increase their revenue through marketing automation via email, SMS, mobile web, and chat channels. We offer dedicated support to all our customers, including advanced data-driven customer segmentation and dynamic message personalization. We have been in business for more than 11 years and have delivered over 20 billion messages per year for more than 1,000 brands around the world. Best for We have large and medium-sized eCommerce stores. However, we also offer value to other industries like travel & hospitality and finance & banking.