Lyro is an AI-driven customer service agent developed by Tidio, designed to assist businesses of all sizes—including small, medium, and enterprise—in managing customer support operations more effectively. By automating responses and handling routine inquiries, Lyro enhances resolution rates, reduces response times, and elevates overall customer satisfaction.
- Automated Inquiry Handling: Lyro can autonomously manage up to 64% of customer inquiries, delivering responses in under 6 seconds. This rapid response capability ensures customers receive timely assistance, enhancing their overall experience.
- Seamless Integration: Lyro integrates effortlessly with your website and utilizes your existing support content, such as FAQs and knowledge bases, to generate accurate and contextually relevant answers. This ensures consistency in information provided to customers.
- Multichannel and Multilingual Support: Lyro operates across various communication channels, including live chat, WhatsApp, Instagram, and Messenger, allowing you to engage with customers on their preferred platforms. Additionally, it supports multiple languages, enabling you to cater to a diverse customer base effectively.
- Task Automation: Beyond answering questions, Lyro can perform tasks such as checking order statuses, providing product recommendations based on context, price, or season, and creating support tickets. This functionality streamlines operations and reduces the workload on human agents.
- Human Oversight and Collaboration: While Lyro handles routine inquiries, human agents can monitor its interactions in real-time and intervene when necessary. This collaborative approach ensures that complex issues are addressed appropriately.
7-day free trial available. No credit card.
